Technical Support Voice Process
Trigent Software Limited
Bengaluru Bangalore
4d ago
source : IndianFresher
  • 128; Technologist to respond to the incidents issues reported by Customer predominantly through Voice Interaction and also through email, chat amp;
  • remote support 128; Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group 128;
  • Technologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation 128;
  • Provides resolution ... Education : B e b tech,b sc,diploma,m e m tech ms

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