Senior Officer - Cash Operations
Standard Chartered
Chennai, India
4d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base.

RESPONSIBILITIES Strategy :

  • To discharge operational duties of the payments unit (Payments ITT / OTT / BT / STS) as instructed by the AVP / Senior Manager / Manager / Assistant Manager of the Unit and ensure that the established service standards are met
  • To provide support to all the products and services assigned to them
  • To process transactions in the processing system and ensure that the standards and benchmarks set for the section are being adhered to as instructed by the AVP / Senior Manager / Manager / Assistant Manager / Manager of the Unit
  • To ensure compliance within Departmental Operating Instructions manual and within the Timeliness and accuracy standards specified.
  • To maintain a positive working relationship with personnel of the other sections / divisions of the bank.
  • Adhere to Operational Risks plus Legal & Compliance requirements as instructed by the AVP / Manager
  • Business :

  • Maintain a close working relationship with all the relevant stake holders to ensure that service issues are promptly escalated and acted upon
  • Fully Support in Initiating & implementing service quality initiatives
  • Uphold the values of the Group and Company at all times
  • Processes :

  • Primarily process ITT / OTT / BT / STS transactions within the TAT agreed with CPC in the SLA and also other functions as requested by the AVP / Senior manager / manager / Assistant Manager.
  • Reconciliation for all the products / process must be completed on the same day with no exceptions.
  • Ensure that all System ID must not be shared with anyone and maintain secrecy of password allocated.
  • Provide MIS as required by AVP / Senior manager / manager / Assistant Manager within the time frame.
  • All deviations / exceptions known is to be highlighted to the AVP / Senior manager / manager / Assistant Manager.
  • Operations loss to be minimized and brought down to Zero .
  • Assist the AVP / Senior manager / manager / Assistant Manager in training the new comers.
  • Participate in any new migration as per IRD / BID including BCP test before migration.
  • Provide inputs to DOI pertaining to the section / product / process handled and ensure it is fully complied with.
  • Provide inputs to the Dash Board in terms of volumes / error / process shortfall / late scan / bunching / incorrect PRS / etc so that the AVP / Senior manager / manager / Assistant Manager can effectively take it up with CPC.
  • Escalation Policy to be complied with.
  • Assist unit in carrying out the BCP test successfully and give the backup papers to AVP / Senior manager / manager / Assistant Manager for completion of Test plan.
  • Highlight to AVP / Senior manager / manager / Assistant Manager immediately on any unauthorized access to the Payments area.
  • Archival must be as per policy
  • Unit must be in audit preparedness / ready at any point of time.
  • Assist the AVP / Manager in ensuring that audit points highlighted and measures implemented are followed without any deviations within agreed time frame There should be no repeat findings
  • Dispensation from CMS Policy must be followed.
  • All processes to be in line with CMS Policy highlight to supervisor any deviations.
  • Key Management and Key Control if allocated must be strictly followed with no compromise on security.
  • To help in the functioning of the other teams in Payments as and when requested by immediate Supervisor / Head, Payments
  • Assist AVP / Manager in the Process risk review for the unit by identifying the risk areas, compensating controls to be implemented and followed.
  • AML procedure to be complied with and all reporting as per Group requirement must be done within the agreed time frame.
  • Should be alert / escalate any suspicious transactions especially those transactions which have dealings with countries which are mentioned as non- cooperative in the guidelines.

  • To initiate and successfully follow up quality projects and productivity / workflow improvement reviews.
  • To support AVP / Manager in carrying out any special projects / task.
  • Risk Management :

  • Work with the Manager and UORM to develop, design and implement control measures and monitoring plans for compliance and operational risk management.
  • Reconciliation for all the products / process must be completed on the same day with no exceptions.
  • Ensure that the System IDs are not shared and maintain secrecy of passwords.
  • AML procedure to be complied with and all reporting as per Group requirement must be done within the agreed time frame
  • Promptly reply to queries raised by keeping the Line Manager fully informed.
  • Handle transactions in exceptional cases with the reporting officer’s approval
  • Regulatory & Business Conduct :

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

    Key Stakeholders Internal :

  • Other functional Officers within SCB Group
  • Managers / Officers of Credit Operations, Accounting Services, ISOC, Trade Services, HRSSC, GMC, Cards, Custody, GMO, R&I under Shared Service Centre for Operational issues.
  • BCM office for BCP and Risk
  • QA team for internal quality audit
  • Product Engineering / Technology / PSS teams
  • External :

  • CPCs & CSG as applicable
  • Other Responsibilities

  • Compliance with the Departmental Operating Instructions manual and within the Timeliness and accuracy standards specified.
  • Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time.
  • Upholding the Values of the Group and Company at all times
  • Compliance with all applicable Rules / Regulations and Company and Group Policies
  • Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the AVP / Senior manager / manager / Assistant Manager.
  • Performance of Team (in terms of volume / value / accuracy / timeliness)
  • Suitable analysis of performance & utilization thereof for generating adequate MIS for appropriate forums.
  • Service quality
  • Knowledge of various products and services offered.
  • Audit preparedness
  • Contribution to Product & / or Process Development
  • Contribution to improved Technological support
  • Training (suggest / conduct)
  • Cost Control (idea / implementation)
  • To appropriately act, within the framework of operational guidelines and functional parameters laid down
  • Should always escalate any issue to Superiors & / or Immediate Superior(s) if found beyond authority or critical in terms of complexity & / or reaching stalemate.
  • Should alert Management team of any potential loss / claim in time to formulate remedial / corrective actions
  • Efficient functioning of the Unit.
  • Effectively reducing the error rate & Adherence to the service standards.
  • Adhering to risk and regulations
  • Changed requirements of the Global Shared Service Centre
  • Effective Cost Control of the Team + Unit as a whole and aim for reduction on an ongoing basis.
  • Readiness for Audits External / Internal
  • Key Measures :

  • Focus and Discipline
  • Build performance culture
  • Customer Focussed
  • Living our values
  • Assist in sampling for preparation of KCS / KCSA.
  • QUALIFICATIONS :

    2 to 4 years of relevant work experience in the following areas

  • Good knowledge of ITT / OTT / STS products
  • Good knowledge and communication skills
  • Knowledge of local and international payments methods and settlement arrangements. A good understanding of SWIFT and local payment systems.
  • Knowledge of foreign exchange, and relevant banking regulations
  • Should have knowledge of the systems used.
  • Should be fully aware of associated Operational Risks.
  • Good interpersonal skills. Ability to maintain good relationship within the unit and external contacts
  • Apply
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