Telesales - Inbound / Outbound
OLX People
Navi Mumbai, India
3d ago
  • handling and Resolving Customer Queries and Concerns While Maintaining the Same Quality On a Call
  • need to Make Outbound Calls
  • documenting / Recording Transactions and the Necessary Follow-up Requests with other Functions By Completing Forms and Record Logs.
  • understanding Multiple Products and Processes.
  • influencing Customers to Buy or Retain Product or Service By Following a Prepared Script to Give Product Reference Information.
  • processing Each Call / mail / Chat in Accordance with Il Standards and Provide / take Relevant Information and Update the System / s Accordingly.
  • provide the Customer with a Clear Explanation of the Action Taken
  • ability to Understand and Handle Irate Customers
  • ability to Achieve Stretched Targets and Able to Manage the Organization Standards
  • maintain Superior Quality Service By Following Organization Standards.
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