Service Delivery Manager - Dhar
RBL Bank
Madhya Pradesh-Dhar
3d ago

Service Delivery Manager - Dhar(

Job Number : 16012021105549)


Job Description Service Delivery Manager (SDM)

Responsible for daily operations of a full service branch office covering all aspects viz branch operations, lending, , security and safety in accordance with the Bank's guidelines.

  • Review & monitor AOF rejection cases, account closures, overdue FD & FD maturity data and renewals thereof
  • Scrutinize and verify customer requests, AOFs as per prescribed checklist before dispatching for processing. Informing customers in case of rejections, if any.
  • Driving key Metrics by :
  • Daily checking of common pending folder of the branch and individual employees to ensure that no customer request is pending with the staff along with random drawer audits
  • Maintaining lowest levels of wait-time through :
  • Load balancing among desks
  • Regular monitoring of pending tokens through Admin login
  • Analysis to understand employee level productivity & Daily roistering
  • Leave planning & Training calendar
  • Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff members
  • Compliance & Risk
  • Ensure operations, risk control and process adherence at branches
  • Branch Audit scores
  • SOAX Audit scores
  • Fraud prevention
  • Ops risk monitoring
  • RBI audits, inspections and incognito visits
  • Branch Profitability
  • Maintain optimal cash holding at branch so as to ensure minimal cost of cash holding
  • Tracking big ticket opex line items in Branch P&L Rentals, Electricity, Employees etc and taking corrective action if required
  • Ensure timely recovery of interest and service charges
  • Capability Building & Manpower Management
  • Identify training needs
  • Inculcate self learning culture among employees
  • Work Locations

    DharRbl Bank Ltd Shop 21 & 22 Kashi Baghh Dhar Dhar454001

    Jan 27, 2021

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