Customer Success Manager
Locus.sh
Bengaluru, India
2d ago

Locus is a technology platform that uses machine learning and proprietary algorithms to automate complex supply chain decisions.

Its smart supply chain solutions provide end-to-end visibility and enable enterprises to enhance their operational efficiency by reining costs, streamlining the customer experience, and reducing environmental impact.

Locus’ scalable solutions include route optimization, real-time tracking and analytics, sales beat optimization, territory planning, vehicle allocation and network design.

Our future-ready platform has resulted in $150 million+ savings in logistics costs, 70 million+ kilometer reductions in distance traveled, and 17 million+ kilograms reduction in GHG emissions across clients like Nestle, Mondelez, Unilever, BigBasket, Bluedart, Bukalapak, The Tata Group, and many others.

The company has raised around $80 million across multiple rounds. Its investors include GIC, Singapore’s sovereign wealth fund, Qualcomm Ventures LLC, Tiger Global, Falcon Edge, Blume Ventures, pi Ventures, and others.

The company powers deliveries across North America, Europe, Southeast Asia, Middle East, ANZ, and the Indian Subcontinent.

Visit www.locus.sh to know more or follow us on LinkedIn !

Locus’ backstory

Locus was started by two Amazon engineers Nishith Rastogi and Geet Garg. Nishith was profiled by Forbes Asia in their ’30 Under 30’ 2018 list.

Geet holds a dual degree (BTech and MTech) in Computer Science and Engineering from the Indian Institute of Technology - Kharagpur.

Our multifaceted product, data science and business teams consist of Ph.Ds and senior members from companies like Barclays, Google, Amazon, BluJay, among others.

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Customer Success Managers are the main interface for the clients with Locus. You will work closely with the client to build relationships with all relevant stakeholders as a trusted partner.

You must have a strong understanding of our Customer’s business objectives and the ability to identify and articulate how our solution supports achievement of the Customers’ strategic business goals.

You will be responsible to drive value at every juncture of client’s journey- from on-boarding to expansion to renewal to prevention of churn.

Work closely with the customer to ensure effective and efficient on boarding and drive greater usage / adoption over time

Maintain a deep understanding of our solutions and content and educate clients about the most relevant features / functionality for their specific business needs

Effective, timely and accurate client communications (oral and written), establishing and reviewing key performance indicators, and active positive engagement

Developing efficient and effective management plans for clients including QBRs, renewals and up-sells

Engage across client’s organisation and work cross functionally

Serve as the voice of the client and provide internal feedback to Product, Engineering and other teams on how we can better serve our clients

Support the resolution of delivery, implementation or technical issues Perform other duties as assigned

Monitor clients usage throughout their lifecycle to not only identify and prioritise at-risk accounts but also ways to mitigate churn

What We’re Looking For

Past experience of 5 - 8 years of enterprise experience in B2B Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role

Supply Chain or Logistics background is a must and some exposure to tech

Experience working with decision-makers, product champions, and end users at both growing startups and large enterprises

Experience in working with complex, multi-divisional, multi-geographical customers

Strong leadership skills and impressive executive presence

Ability to create structure in ambiguous situations and design effective processes

Passion for technology and for being a part of a fast-growing SaaS company

Ability to multitask and experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)

Consistent performer who handles stressful situations and deadline pressures well

Empathy with a knack for understanding what a customer really needs and why they need it

Bachelor's degree required

Perks :

Healthy catered meals at office

You decide your own Work From Home (WFH) and Out Of Office (OOO)

Pet-friendly - bring your pets to the office any day. Locus family already has a Rottweiler and a Beagle

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