Finance and Accounting Process works on accounting processes from regions including America, Europe, Africa and Asia. The team has an active participation in the corporate drive for process standardization and enhancements, which has resulted in higher efficiencies, uniformity of accounting practices and quality & consistent management reporting.
As an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations.
We aren’t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side.
As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.
1 Strong familiarity with the business needs .Supervise the Performance of OTC team to meet all agreed SLA through KPI including
Maintain and monitor performance of the team.
2 Initiate corrective and preventive action in areas affecting performance. Establish and appraise on staff personal critical success factors, address performance appraisals, mentoring & coaching etc.
3 Ensure that the team carries out the primary task of Payment application / unapplied clearance / On account / disputes registration / write-
off / waivers & reporting for all locations as per the specified SLA
4 Maintain accuracy and timeliness. Analyze root cause for lapses in timeliness and accuracy in the regular processing and reporting activities and take necessary corrective and preventive action.
5 To have a thorough knowledge of the process handled by the team
Timely reporting to AR Regional Lead on day-to-day team performance and issues.
6 Analyse reports forwarded to customers and escalate / action on exceptions. Ensure that all the reports generated out of the process both internal and external are error free.
7 Maintain adequate internal control and segregation of duties which will result in optimum utilization of resources.
8 Provide inputs to Super users for best practice sharing amongst teams within GSC and to promote standardisation.
9 Ensure that the SoP are reviewed periodically and changes are suggested to super users for inclusion in the SoP .
10 Ensure team’s adherence to GSC internal requirements
Lead and Motivate team. Staff administration in the form of leave planning, shift scheduling, attendance, maintaining overall compliance with staff policies.
11 Establish and maintain Training plans for staff .Identify and develop high potential staff for succession planning .Maintain good rapport with customers & receive a structured & periodical feedback from locations.
12 Ensure successful implementation of migrations / changes as per plan / guidelines / frameworks provided .Identify areas for Service Delivery improvement, discuss with peers in the same process and recommend for changes
13 Practice APM-M Group culture, values and reputation and ensure compliance with APM-M Group and CB policies.Ensure that all the critical activities performed by the team are adequately covered under the business continuity plan.
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