Branch Sales and Service Manager
Standard Chartered Bank
Secunderabad, India, Asia
5d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

Strategy

  • Find ways to improve operational efficiency and control costs to meet cost budgets
  • Gather / prepare statistics for service quality and productivity indicators
  • Active participation in branch sales planning to generate action plans for meeting targets
  • Be multi-skilled to handle all kinds of transactions and services in the bank
  • Business

  • Achieve allocated business targets and actively cross sell Consumer Banking products and third-party products
  • Generate new business via sales promotions, out-marketing calls and presentations and in-branch contacts
  • Participate actively in branch sales planning to generate action plans for meeting targets
  • Processes

  • Take responsibility for general reconciliation and control activities
  • Find ways to improve operational efficiency and control costs to meet cost budgets
  • Gather / prepare statistics for service quality and productivity indicators
  • Active participation in branch sales planning to generate action plans for meeting targets
  • Be multi-skilled to handle all kinds of transactions and services in the bank
  • Manage attrition of the base
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients; Effective Financial Markets;
  • Financial Crime Compliance; The Right Environment. *

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Our Ideal Candidate

  • Graduate / Post Graduate
  • Anywhere between 1 - 4 years of overall experience
  • Banking knowledge
  • Understanding of front and back office processes and procedures
  • Good Interpersonal Skills
  • Strong Communication Skills
  • Team-playing ability
  • Customer Orientation
  • Sales Focus
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