DG - Senior Associate - Data Hierarchy Analyst
Genpact
Bangalore, India
3d ago

Responsibilities

  • Responsible for UCD shared hierarchy through data analysis, mapping, and alignment
  • Maintain Customer master hierarchy as per the SOP
  • Good understanding of Customer Hierarchies
  • Highlight and take appropriate help from the Lead on SOP deviations or issues
  • Take ownership of performance against all the assigned Master data processes and key categories such as hierarchies
  • Accountable for the quality and accuracy
  • Plan and priorities the workload to ensure that all assignments are delivered accurately to meet specified timelines (planning)
  • Ensure timely and accurate update of all master data records. Responsible for delivering all the tasks on-time, every-time.
  • Ensure that the schedule is reviewed as circumstances change. (timeliness)

  • Be responsible for maintaining the SLA of each period and the delivery performance
  • Ensure that all the reports are maintained and cleared on time
  • Raise incident tickets to the relevant helpdesks when there is an issue
  • Participate in idea generation and improvement activities
  • Good knowledge of governing policies around customer data as per the area of work
  • Update / maintain the departmental procedures (SOP’s) tools, and metrics for the master data team
  • Ensure all Data Quality KPIs (Key Performance Indicators) are met
  • Ensure that the company’s master data business rules, policies and procedures are adhered
  • Qualifications we seek in you!

    Minimum Qualifications

  • Any Graduate / Bachelor’s degree
  • Great at communication, collaboration (verbal and written)
  • Understanding of any ERP or relevant experience
  • Preferred qualifications

  • Good customer handling skills
  • Advanced use of MS Office (Excel, PowerPoint, Word)
  • Ability to define & solve problems, Collect Data, Establish facts
  • High Energy Level
  • Work with business units and process experts to resolve master data issues
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