Cloud Major Incident Commander - 20000ZIC Applicants are required to read, write, and speak the following languages English Preferred Qualifications Who are you?
Passionate about Cloud, customer focused, have done incident management problem management and thrive in a dynamic team culture.
A technologist at heart, curious about how things work and how things break - likely to be someone who enjoys finding a better way to do things using automation Able to build, maintain and leverage key relationships with internal stakeholders and service leaders to drive increased engagement and accountability for your work.
Love technology and how to apply it. Maybe you have set up your own environment in the cloud or have spent time developing apps or games that you share with others Strong communicator who is passionate about the customers experience Motivated to be resourceful, innovative and entrepreneurial Driven to learn about cloud infrastructure and its inter-dependencies Humble and committed to always improving Key Responsibilities Provides leadership in responding and resolving major incidents that impact business critical services, applications and infrastructure for OCI Leverages broad technical expertise to convene appropriate SMEs (resolvers) and to direct Major Incident response, with focus on impact mitigation and service restoration Work closely with SMEs to quickly identify customer impact (who, how, when) Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus Produces accurate and timely communications tailored to relevant audience (Senior Leaders and internal Stakeholders) Leads and / or participates in Post Incident Review and Problem Management meetings with key stakeholders and service owners to review events and opportunities for ongoing improvement Documents pertinent information relating to Incidents that aids process improvement, identifies deviations and enables the creation of an Incident Knowledge Base Monitors and evaluates high-level service and infrastructure dashboards and takes action to address identified anomalies Collates and analyses incident based data for team metrics and KPIs Identifies opportunities and takes ownership for automation and / or continuous improvement of Incident Management process steps and best practices Proactively engages with Service teams to identify and evaluate gaps in operational capabilities and improvements to support Cloud scalability and resiliency Represents Incident Management at relevant software team Roadmap planning and backlog reviews, influencing the prioritisation of automation and tooling enhancements Work as part of the Major Incident Management team to ensure that the performance of the team achieves the defined performance targets and KPIs Requirements Have a broad and deep knowledge of cloud infrastructure and related technologies Experience in technical troubleshooting, with broad expertise in core infrastructure technologies (e.
remaining calm, professional and focused in high pressure situations Excellent Incident and Problem Management knowledge and experience.
Exceptional written and verbal communication skills with meticulous attention to detail Able to work unsupervised, independently and within a global team Experienced user of a trouble ticketing system (Jira, Remedy or similar) Flexibility to work within a Follow the Sun global shift rota, covering local day-time hours, including holidays and weekends, on a rotational basis Ability to be on-call as part of an on-call rotation shared across all team members Ability to manage multiple tasks in a fast-paced, ever changing environment Ability to think strategically and tactically and work in both a reactive (incident response) as well as proactive engagement model.
Detailed Description and Job Requirements Work with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure.
As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems.
Prepare flowcharting, perform coding, and test / debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.
Job duties are varied and complex utilizing independent judgment. May have project lead role. BS or equivalent experience in programming on enterprise or department servers or systems.
Job Information Technology Location IN-IN,India-Bengaluru Job Type Regular Employee Hire Organization Oracle