CSP Trainee - Voice & Chat (BC_ Non Technical)
Sitel
Chennai, India, IN
2d ago

CSP Trainee Voice & Chat (BC Non Technical)

Chennai, India, IN

Job Title : CSP Trainee Voice & Chat (BC NT)

We are looking for CSP Trainee- voice & E-chat Closure, who is willing to adhere to the following responsibilities and meet the following requirements.

Work location : Chennai SEZ - Ramanujan IT city - Taramani Near Tiruvanmiyur railway station

Applicant Should be currently staying in Chennai with proper Broadband (Internet setup)

This is a Work from home option WTH for now. Once situation is back to normal you will have report back to office for regular work basis company request) .

Industry : BPO / ITES

Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations

Salary : 16,412 TGP +incentives + Other benefits + Free car pick up & Drop

Interview Process : ( Mode of interview Video call)

HR assessment - Communication Assessment VOICE / CHAT - Online select assessments Operation Round - Typing Assessment -

For more details please reach out the below helpline numbers ,

  • Divya +91-9123508833 ,
  • Subramani- +91- 9087983552,
  • Arun - +91-9942858357
  • Roles / Responsibilities :

  • Answer inbound chat& calls covering a full range of Client’s products and services including obtaining all information necessary for resolution of transaction.
  • Achieve sales targets by effectively communicating benefits of products and services to customers.
  • Be knowledgeable of all Client marketing initiatives and effectively communicate marketing campaigns and promotions to customers.
  • Utilize all available resources to reach out to prospects and turn those prospects into customers
  • Sales through Customer Service
  • All other duties as assigned
  • Follow standard processes and procedures;
  • Identify and escalate priority issues per Client specifications;
  • Redirect problems to appropriate resource;
  • Accurately process and record call transactions using a computer and designated tracking software;
  • Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
  • Follow up and make scheduled call backs to customers where necessary;
  • Stay current with system information, changes and updates
  • Requirements / Eligibility :

  • Fresher to 2 years f rom - Any customer service Background.
  • Qualification - Any graduate or Minimum HSC passed
  • Candidate must have Excellent communication skills (English) oral / Written / Chat B2 level skills
  • Must be flexible with rotational night shifts (Canadian shift timings)
  • Age not more than 29
  • Excellent customer service skills and great enthusiasm for helping customers
  • Must be able to prioritize and complete all job duty requirements
  • Must be able to adhere to schedule changes based on department and / or business
  • Must be an energetic self-starter with the ability to work both independently and within a team
  • Excellent time management skills, attention to detail and the ability to multi task
  • Competent in MS office and web browser environment
  • Ability to continually display positive attitude.
  • Stay current with system information, changes and updates
  • About Sitel Groups :

    Guided by 35+ years of experience and a customer-obsessed approach, Sitel is redefining and transforming the contact center and the associate experience.

    itel is a company of Acticall Sitel Group headquartered in Miami, Florida ,was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies.

    90,000 Associates ,400+ Clients ,Located in 27 Countries ,150+ Offices ,Serving 70 Countries,48 Languages ,Founded in 1985, $1.

    7B Revenue . Partnering with clients to deliver tailored solutions at every touchpoint, we drive your CX strategy to meet your unique business challenges.

    About UsJob SummaryPrimary Job ResponsibilitiesSkills / Knowledge / AbilitiesEducationExperience TargetSpecialized Certifications

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