ServiceNow Architect, Technology
Nagarro Software
Gurugram
1d ago
source : Shine
  • 9+ years of experience in ServiceNow in consulting, development, administration and configuration.
  • ITSM Process knowledge
  • Proven track record in ITSM and CSM (good to have) technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
  • Candidate must be organized and analytical, able to design and implement a project schedule, and able to handle multiple priorities in a fast-moving environment.
  • Ability to understand business requirements and convert them into solution designs
  • Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities.
  • Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities

  • 9-12 years of relevant experience in professional services or customer support operations
  • 8-10 years of ITSM systems integration and / or implementation of ServiceNow Automation Platform experience
  • Experience with JavaScript, XML, and XSL stylesheets.
  • Understanding of SaaS, SOA and Web Services concepts.
  • Prior experience in integrating tools in ServiceNow or other similar tools using MidServer, webservices, email, etc.
  • Strong troubleshooting skills in different disparate technologies and environments
  • Enthusiastic about different areas of work and exploring new technologies
  • Clarity of thought and strong communication skills to effectively pitch solutions
  • Mentoring your team members in projects and helping them keep up with new technologies
  • Empowering the team members to be solution providers and enable a flat environment where everyone s point of view is considered, and feedback is encouraged.
  • WHAT ARE YOUR RESPONSIBILITIES :

  • Responsible for the overall design of the application and mapping client business requirements from the project team to systems / technical requirements and driving the project on both functional and technical front.
  • He / she works as a team member along with the Technical lead and supporting team members to deliver the complete solution for the customer.
  • Participate in process flow analysis and process redesign
  • Share best practices and be consultative throughout the technical design of the project
  • Produce a detailed functional design document to match customer requirements
  • Participate in internal projects as required
  • Maintain current ServiceNow knowledge through self-study and utilization of available training
  • Understanding and relating technology integration scenarios and applying these learnings in projects
  • Carrying out POCs to make sure that suggested design / technologies meet the requirements
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