9+ years of experience in ServiceNow in consulting, development, administration and configuration.
ITSM Process knowledge
Proven track record in ITSM and CSM (good to have) technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
Candidate must be organized and analytical, able to design and implement a project schedule, and able to handle multiple priorities in a fast-moving environment.
Ability to understand business requirements and convert them into solution designs
Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities.
Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
9-12 years of relevant experience in professional services or customer support operations
8-10 years of ITSM systems integration and / or implementation of ServiceNow Automation Platform experience
Understanding of SaaS, SOA and Web Services concepts.
Prior experience in integrating tools in ServiceNow or other similar tools using MidServer, webservices, email, etc.
Strong troubleshooting skills in different disparate technologies and environments
Enthusiastic about different areas of work and exploring new technologies
Clarity of thought and strong communication skills to effectively pitch solutions
Mentoring your team members in projects and helping them keep up with new technologies
Empowering the team members to be solution providers and enable a flat environment where everyone s point of view is considered, and feedback is encouraged.
WHAT ARE YOUR RESPONSIBILITIES :
Responsible for the overall design of the application and mapping client business requirements from the project team to systems / technical requirements and driving the project on both functional and technical front.
He / she works as a team member along with the Technical lead and supporting team members to deliver the complete solution for the customer.
Participate in process flow analysis and process redesign
Share best practices and be consultative throughout the technical design of the project
Produce a detailed functional design document to match customer requirements
Participate in internal projects as required
Maintain current ServiceNow knowledge through self-study and utilization of available training
Understanding and relating technology integration scenarios and applying these learnings in projects
Carrying out POCs to make sure that suggested design / technologies meet the requirements