The ServiceNow Business Analyst will work with key project stakeholders to capture business and user requirements. The Analyst also will also work with the Platform Support Team to ensure requirements are understood, developed, tested, and delivered to specification.
The ServiceNow Business Analyst should possess sound foundational knowledge of the ServiceNow platform and applications, a detailed understanding of the business users represented, and the ability to describe business and user requirements in a manner that enables system administrators, application developers, and quality assurance engineers to understand, estimate the relative effort, and deliver business functionality.
Roles & Responsibilities :
Works with the key stakeholders throughout planning, development, and release processes
Owns the relationship with project stakeholders to identify, model, and document business, process, and data requirements
Works with ServiceNow Development Team to develop release estimates
Supports ServiceNow Development Team in understanding, Designing & formulating application requirements and test conditions.
Translate technical intricacy to project stakeholders, ensuring understanding of design decisions
Develop scalable solutions and reviewed business processes.
Participate in process designing sessions and document process flows.
Evaluate and document business processes and functional requirements.
Implement information flow analysis for various business streams.
Develops, motivates, and directs staff to create a team environment.
Aligns architectural strategy with business requirements.
Assist in the analysis, design, and development of a roadmap and implementation plan based upon a current vs. future state in a cohesive architecture viewpoint.
What we need to see from you
5 years' experience as an IT Business, Data, or Systems Analyst.
5 years' experience documenting and analyzing business processes in the form of end user stories.
3 years' preferred experience in building service catalog items and workflows in ServiceNow.
Experience supporting ServiceNow s ITSM and CSM components is strongly desired.
Strong technical foundation and knowledge of the ServiceNow platform
Proficient analysis skill and capability to identify downstream implications
The ability to develop and forge strong relationships and build consensus among stakeholders
Experience implementing systems using the Agile / Scrum methodology.
Strong capability to perform : Business analysis, Gap analysis on ITSM Tools (ServiceNow is a must)
Strong knowledge on ITIL process methodologies
Well - versed in SDLC methodologies : Agile, Waterfall
Ability to perform : Requirements gathering, Process mapping via ITIL, Business process reengineering
Strong Understanding of ITSM Processes
Expertise in developing : Solutions & Proposals
Strong communication skills & able manage communication with customer & offshore teams
Must be proficient in MS Office, including PowerPoint and Visio
ServiceNow Foundations eLearning Course
ServiceNow System Administration
ServiceNow Advanced System Administration
Product Owner certification (Scrum Alliance or equivalent) is desired.
ITIL certification is preferred
MS Project is a plus