Senior Technical Service Representative
Eastman
Mumbai, IN
19h ago

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day.

With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability.

The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables.

As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries.

The company had 2019 revenues of approximately $9.3 billion and is headquartered in Kingsport, Tennessee, USA

Position Purpose

This position is to work with cross functional teams to protect core and grow new business by providing high quality technical service to deliver win-win solution to customers (including distributors) in certain territories, and consequently increase customer satisfaction and intimacy to EMN.

Responsibilities

  • Primarily provide strong technical service / trouble shooting support to customers and distributors in the South Asia Pacific Coatings and inks market
  • Build strong relationship with key customers, distributors and downstream users such as printers, converters and brand-owners.
  • Lead efforts to execute market activation plan of stage gate projects, be able to co-develop the solution translation package and penetrate to broader market
  • Conduct discovery for new market opportunities; stay up to date on market trends and dynamics including technology development, regulatory and policy change.
  • Closely monitoring competitive product & technology to Eastman and timely provide technical assessment to cross-functional team
  • Fast and quality response to customer complaints and work with internal teams (QA, Product manager, manufacturing technology and analytical technology, etc.
  • to address the issue to achieve customer satisfaction.

  • Closely partnering with cross-functional team to deliver business results and achieve organizational goals.
  • Design experiments, conduct laboratory work, statistically analyze results and document finding / insight in a timely manner by using notebook, technical reports, and invention reports, as needed.
  • Manage joint development projects with customers from inception to conclusion, and act as interface between customers technical team and Eastman’s application development team.
  • Knowledge and Skills Requirements

    Qualification

  • Degree in scientific discipline in a field related to coatings (Paint Technology, Chemical engineering, Chemistry, Polymer / Materials Science).
  • BS / MS degree or above preferred

  • 10-20 years of total experience with a major multinational or regional coatings or inks manufacturer, or a major raw material supplier with excellent connect with Coatings and Inks industry in India.
  • Experience & Skill Requirement

  • Expertise in coatings or inks formulation with capability to formulate various types of coatings such as Industrial and Protective, Architectural, Wood Coatings, Automotive or Ink such as UV / Flexo / Gravure.
  • Knowledge on raw material types and grades used in the coatings and ink industry is a must.

  • Hands on experience in field service and conducting trials at end customers through formulation and process parameter adjustments.
  • customer experience extends to out of India will be a plus

  • Familiarity and ability to use of statistical variability, DoE, as well as experiment result analysis.
  • Experience in identifying unmet needs through interactions with customers and end users
  • Proven ability to create networks of experts at industrial, academic, and government labs to leverage external knowledge and develop collaborative programs with key customers and end-users.
  • Commercial aptitude
  • Good communication / presentation skills, with the capability of conducting technical discussion in both local language and English.
  • Computer software skill required.

  • Ability to manage and prioritize several projects based on organizational goals and focus
  • Strong initiative and self-motivated attitude and result orientated mindset
  • Project / organization leadership will be a plus
  • Other job-related requirements

    Travel Requirements

    Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

    Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.

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