Analyst II
Bank of America
DLF Cyber Park,Sector 20 (739615)
11h ago

Job Description : Job Description

Job Description

He / She will be part of operational team and provide proactive support as a single point of contact for the underlying virtual infrastructure, utilizing correlated data sources with predictive analytics to ensure maximum operational uptime and adherence to SLOs and SLAs.


  • Support role working with the Windows server OS 2008 / 2012 / 2016
  • Should be able to manage Windows and VMware environment individually.
  • Good understanding of and experience in troubleshooting of hardware and clusters
  • Developing scripts to gain efficiencies for reporting and automating repetitive tasks.
  • Maintaining and restoring virtual machine "backups" and snapshots.
  • Perform upgrades and applying patches or firmware updates to the virtual infrastructure software or hardware
  • Provides support utilizing monitoring tools and diagnostic methods.
  • Monitors and tunes the system to achieve optimum performance levels.
  • Coordinate with vendors (IBM, HP, Microsoft ) to resolve vendor specific issues.
  • Support all environments (Production / Contingency / Dev)
  • Coordinate with Application teams to provide fix / support for windows servers.
  • Participate and responding to support calls both during and after business hours / weekends / holidays / shutdowns.
  • Operational Process & Routines : Strong adherence to operating controls, risk management, process review and creation, documentation and collaborative knowledge sharing
  • Responsible for event, incident, request, change and currency execution providing stability and security of the virtual core service
  • Requirements

  • Education : Any Graduation or Master’s Degree
  • Certifications : Microsoft Windows Servers & VMware Certified
  • Experience : 5 to 8 Years
  • Mandatory skills
  • 5+ years of system administration experience
  • Wintel Operations - Operations Systems Administrator
  • Desired skills
  • Experience with high availability such as Microsoft cluster and network load balancing
  • Strong communication, collaboration and coordination skills
  • Ability to work in a high pressured, large scale, business critical environment.
  • Strong analytical skills for performance analysis and troubleshooting.
  • Key member of the Hosting Services Operational Support team providing 24x7 global operational support.
  • Strong understanding of Operational Controls and Risk governance aligned to ITIL framework.
  • Work Timings : 6 : 30AM to 7 : 30 PM IST (Any 9 hours) / 13X7 support including Weekends.

    Job Location : Chennai Gurugram Mumbai

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