FactSet is looking for a Systems Engineer with hands-on experience deploying and administering VMware and Citrix infrastructure, Public Cloud.
The Systems Engineer will work closely with the various teams throughout the company, including Enterprise Hosting, IT Operations, Storage, Network Engineering to support a variety of customer infrastructure across multiple data centers globally.
The successful candidate will have strong technical acumen with a deep knowledge of the fundamentals of VMware ESX and related technologies, Citrix and Windows Operating Systems.
Responsibilities for the position will include building and administering multiple highly available VMware & Citrix environments across global data centers.
Design, build and support enterprise hosted infrastructure and platforms on VMWare Virtual Infrastructure, Citrix and public cloud technologies (AWS)
Architecture and administration of VMWare and Citrix environments, Cloud infrastructure
Administration of multiple Microsoft Windows, Active Directory
Provide application configuration at time of implementation or migrations, ongoing monitoring and change management support
Troubleshoot, diagnose and resolve escalated client issues to ensure application fully satisfies customers in terms of data integrity, application expectations and other factors per customer requirements
Work closely with development, account management, support and other internal parties to facilitate issue resolution and change.
Monitor and improve infrastructure for hosting services
Participate in the research and documentation of processes, including new procedure manual documentation, implementation, and updates.
Provide system performance and tuning, root cause determination in the event of failures
Contribute significantly to enterprise architecture strategy, roadmap and standards
Participate in engineering on-call
Bachelors in Computer Science or Engineering, or equivalent experience
General understanding and comprehension of IT infrastructure and software which includes, but not limited, to storage, Converged infrastructure, Data Center solutions, Disaster Recovery, Networking, Security, Data Migrations, Cloud Computing, and more.
3+ years VMware ESX Enterprise administration in a fully redundant environment
3-5+ years Windows systems administration with Windows 2008 or later
Experience with Active Directory environments including extensive knowledge of group policy.
Willingness to be hands on with clients and escalated issues
Strong customer services skills and the ability to manage client expectations and escalated issues
Ability to solve technical performance issues
Ability to manage many cases simultaneously, prioritizing appropriately
Ability to communicate with developers, and other disciplines of systems administration
Must be a self-starter, take initiative, and proactive
Periodic on-call availability
Highly Desired :
Experience with following Virtualization technologies : VMWare vSphere 5.5 / 6.5, VEEAM backup,Citrix XenApp and XenDesktop, and AWS
Experience with any of the following Operating system technologies : Windows Server 2016, 2012 R2, Linux and Windows Active Directory
Experience with Managed Code for automation such as Powershell, Python, C#, bash or other scripting languages
VMWare ESX, NSX, Citrix XenApp, Xen Desktop, Citrix Director
Excellent communication skills
Self-disciplined and highly motivated
Experience in asset management or financial services is a plus