Systems Engineer III - Enterprise Hosting
FactSet
India, Hyderabad, DVS, SEZ-1 – Orion B4; FL 7, 8, 9, 11 (Hyderabad - Divyasree 3)
6d ago

Job Description

FactSet is looking for a Systems Engineer with hands-on experience deploying and administering VMware and Citrix infrastructure, Public Cloud.

The Systems Engineer will work closely with the various teams throughout the company, including Enterprise Hosting, IT Operations, Storage, Network Engineering to support a variety of customer infrastructure across multiple data centers globally.

The successful candidate will have strong technical acumen with a deep knowledge of the fundamentals of VMware ESX and related technologies, Citrix and Windows Operating Systems.

Responsibilities for the position will include building and administering multiple highly available VMware & Citrix environments across global data centers.

Responsibilities :

  • Design, build and support enterprise hosted infrastructure and platforms on VMWare Virtual Infrastructure, Citrix and public cloud technologies (AWS)
  • Architecture and administration of VMWare and Citrix environments, Cloud infrastructure
  • Administration of multiple Microsoft Windows, Active Directory
  • Provide application configuration at time of implementation or migrations, ongoing monitoring and change management support
  • Troubleshoot, diagnose and resolve escalated client issues to ensure application fully satisfies customers in terms of data integrity, application expectations and other factors per customer requirements
  • Work closely with development, account management, support and other internal parties to facilitate issue resolution and change.
  • Monitor and improve infrastructure for hosting services
  • Participate in the research and documentation of processes, including new procedure manual documentation, implementation, and updates.
  • Provide system performance and tuning, root cause determination in the event of failures
  • Contribute significantly to enterprise architecture strategy, roadmap and standards
  • Participate in engineering on-call
  • Requirements :

  • Bachelors in Computer Science or Engineering, or equivalent experience
  • General understanding and comprehension of IT infrastructure and software which includes, but not limited, to storage, Converged infrastructure, Data Center solutions, Disaster Recovery, Networking, Security, Data Migrations, Cloud Computing, and more.
  • 3+ years VMware ESX Enterprise administration in a fully redundant environment
  • 3-5+ years Windows systems administration with Windows 2008 or later
  • Experience with Active Directory environments including extensive knowledge of group policy.
  • Willingness to be hands on with clients and escalated issues
  • Strong customer services skills and the ability to manage client expectations and escalated issues
  • Ability to solve technical performance issues
  • Ability to manage many cases simultaneously, prioritizing appropriately
  • Ability to communicate with developers, and other disciplines of systems administration
  • Must be a self-starter, take initiative, and proactive
  • Periodic on-call availability
  • Highly Desired :

  • Experience with following Virtualization technologies : VMWare vSphere 5.5 / 6.5, VEEAM backup,Citrix XenApp and XenDesktop, and AWS
  • Experience with any of the following Operating system technologies : Windows Server 2016, 2012 R2, Linux and Windows Active Directory
  • Experience with Managed Code for automation such as Powershell, Python, C#, bash or other scripting languages
  • VMWare ESX, NSX, Citrix XenApp, Xen Desktop, Citrix Director
  • Bigfix patching
  • Excellent communication skills
  • Self-disciplined and highly motivated
  • Experience in asset management or financial services is a plus
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