Change Management. Worked as Major Incident Manager and Problem Manager Performs incidents trend analysis, create problem ticket for recurring incidents etc.
Managed cross tower incidents and complex problems Well versed with various problem solving techniques like Pareto, FMEA, 6 Whys, Fish-Bone etc.
Good understanding of Service Desk Operations, Escalation Management Stakeholder Management experience Good Communication skills Verbal and Written Good Understanding of Application, Infra towers and services Willing to work in Shifts
Mandatory Skills : ITIL Incident Mgmt-L3
Desirable Skills : ITIL Change Mgmt-L1, ITIL Problem Mgmt-L1
Language Skills : English Language-L2, English Language-L3