Salesforce Service Cloud Developer
Bangalore, India
21h ago


Infoblox is seeking a Salesforce Service Cloud Developer to join our IT Applications team in Bangalore, India. This is a critical role supporting the Salesforce application which includes SalesCloud, ServiceCloud and Salesforce CPQ.

This role reports to the Manager, IT Applications based in Santa Clara, CA. The candidate will work closely with the Support and Sales team to support existing and new business process as well as system functionality.

They will be expected to implement repeatable and scalable business processes based on best practices in collaboration with all functional stakeholders while maintaining an emphasis on the integrity of the systems.

Previous hands-on experience in Salesforce and CPQ will be the key to success in this role

It's an excellent time to join the Infoblox Applications team. The Applications and Business teams have recently completed a multiyear and multimillion-

dollar initiative transitioning to a full SaaS system landscape along with reengineering all back and front office business processes.

We are excited about the next phase of the project where we will implement new business and systems functionality while continuing to improve business processes driving towards our corporate goals of improved Customer Satisfaction and full SaaS and subscription product offerings.

Responsibilities :

  • Responsible for supporting day to day support team and sales team on issues and maintenance
  • Responsible for resolving all Tier 1-4 support queries, that relates to salesforce access to supporting all business process in Salesforce
  • Responsible for enhancement on service cloud and customer communities
  • Responsible for supporting month end and quarter end close process
  • Coordinate with onshore application team for critical issues, design analysis, and enhancement
  • Provide system administration support of internal and customer-facing Salesforce environment related to customized applications, user permissions, security settings, custom objects, workflow, etc
  • Monitor new Salesforce release features and functionality and provide recommendations for process improvements
  • Customize reporting and dashboards for various teams
  • Support users & Business Analysts to troubleshoot application issues and develop creative solutions to support business needs
  • Responsible for building enhancements of salesforce application and maintaining them
  • Requirements :

  • 5+ years of hands-on experience in developing and deploying SFDC Service Cloud solutions
  • 3+ years in a Salesforce development role; including Apex and Visualforce development
  • Strong knowledge of Salesforce Objects and Data Model
  • Experience in SFDC APIs, SOSL, SOQL, SOAP or REST based web services, SQL, XML, and JavaScript
  • Experience working with Salesforce communities, Apex, SOQL, Visual Force, Lightning, JavaScript, Eclipse IDE, WorkBench, Data Loader, Ant tool, Reports and Dashboards
  • Experience with building and maintaining Custom Objects, and integrating Salesforce with external systems
  • Proficient in Salesforce administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email alerts, Approvals, Workflows, Reports, Dashboards, Tasks, and Events
  • Deep understanding of the Issue to Resolution process including entitlements, milestones, case management, Knowledgebase, customer communities, etc
  • Experience with Service Cloud, Knowledge, Live Agent, Customer Community, Chatter and understanding web services API
  • Experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
  • Meticulous attention to detail, superb organization skills, and a strong sense of ownership
  • Must be able to communicate well both verbally and in writing (including documentation)
  • Must be able to juggle multiple tasks, assignments being aware of the workload and able to set own priorities to meet deadlines
  • Education :

  • Bachelor's Degree from an accredited college or university in Business, Management Information Systems, Computer Information Systems or equivalent IT experience
  • Certified Salesforce Administrator (ADM 201)
  • Certified Salesforce Developer (DEV 401)
  • Certified Salesforce Service Cloud Consultant
  • It's an exciting time to be at Infoblox. We are the market leader in technology for network control. Our success depends on bright, energetic, talented people who share a passion for excellence in building the next generation of networking technologies and having fun along the way.

    Infoblox offers a fast-paced, action-oriented environment. We promote a culture that embraces innovation, change, teamwork, and strong partnerships.

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