Infoblox is seeking a Salesforce Service Cloud Developer to join our IT Applications team in Bangalore, India. This is a critical role supporting the Salesforce application which includes SalesCloud, ServiceCloud and Salesforce CPQ.
This role reports to the Manager, IT Applications based in Santa Clara, CA. The candidate will work closely with the Support and Sales team to support existing and new business process as well as system functionality.
They will be expected to implement repeatable and scalable business processes based on best practices in collaboration with all functional stakeholders while maintaining an emphasis on the integrity of the systems.
Previous hands-on experience in Salesforce and CPQ will be the key to success in this role
It's an excellent time to join the Infoblox Applications team. The Applications and Business teams have recently completed a multiyear and multimillion-
dollar initiative transitioning to a full SaaS system landscape along with reengineering all back and front office business processes.
We are excited about the next phase of the project where we will implement new business and systems functionality while continuing to improve business processes driving towards our corporate goals of improved Customer Satisfaction and full SaaS and subscription product offerings.
Responsible for supporting day to day support team and sales team on issues and maintenance
Responsible for resolving all Tier 1-4 support queries, that relates to salesforce access to supporting all business process in Salesforce
Responsible for enhancement on service cloud and customer communities
Responsible for supporting month end and quarter end close process
Coordinate with onshore application team for critical issues, design analysis, and enhancement
Provide system administration support of internal and customer-facing Salesforce environment related to customized applications, user permissions, security settings, custom objects, workflow, etc
Monitor new Salesforce release features and functionality and provide recommendations for process improvements
Customize reporting and dashboards for various teams
Support users & Business Analysts to troubleshoot application issues and develop creative solutions to support business needs
Responsible for building enhancements of salesforce application and maintaining them
5+ years of hands-on experience in developing and deploying SFDC Service Cloud solutions
3+ years in a Salesforce development role; including Apex and Visualforce development
Strong knowledge of Salesforce Objects and Data Model
Experience with building and maintaining Custom Objects, and integrating Salesforce with external systems
Proficient in Salesforce administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email alerts, Approvals, Workflows, Reports, Dashboards, Tasks, and Events
Deep understanding of the Issue to Resolution process including entitlements, milestones, case management, Knowledgebase, customer communities, etc
Experience with Service Cloud, Knowledge, Live Agent, Customer Community, Chatter and understanding web services API
Experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
Meticulous attention to detail, superb organization skills, and a strong sense of ownership
Must be able to communicate well both verbally and in writing (including documentation)
Must be able to juggle multiple tasks, assignments being aware of the workload and able to set own priorities to meet deadlines
Bachelor's Degree from an accredited college or university in Business, Management Information Systems, Computer Information Systems or equivalent IT experience
Certified Salesforce Administrator (ADM 201)
Certified Salesforce Developer (DEV 401)
Certified Salesforce Service Cloud Consultant
It's an exciting time to be at Infoblox. We are the market leader in technology for network control. Our success depends on bright, energetic, talented people who share a passion for excellence in building the next generation of networking technologies and having fun along the way.
Infoblox offers a fast-paced, action-oriented environment. We promote a culture that embraces innovation, change, teamwork, and strong partnerships.