Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience.
We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning -
Conduent manages and modernizes these interactions to create value for both our clients and their constituents. .
Responsible for analyzing customer requirements and the analysis of information / data. Manages projects if required. Provides input to improve overall efficiency and processes.
The methodical investigation, analysis, review and documentation of all or part of a business in terms of business functions and processes, the information used and the data on which the information is based.
The definition of requirements for improving any aspect of the processes and systems and quantification of potential business benefits.
The creation of viable specifications and acceptance criteria in preparation for the construction of information and communication systems.
Scope : Specific :
Specific : Autonomy :
Works under general direction within a clear framework of accountability.
Substantial personal responsibility and autonomy.
Plans own work, to meet given objectives and processes.
Influences team, and specialist peers internally.
Influences customers at account level and suppliers.
Some responsibility for work of others and allocation of resources.
Participates in external activities related to specialization.
Decisions influence success of projects and team objectives.
Broad range of complex technical or professional work activities, in a variety of contexts.
Builds knowledge of the organization, processes and customers
Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
Receives a moderate level of guidance and direction
Moderate decision making authority guided by policies, procedures, and business operations protocol
Primary Responsibilities :
Investigates operational requirements and problems, contributing to improvements in automated and non-automated components of new or changed processes.
Assists in defining acceptance tests for automated systems.
Key Tasks :
Works with colleagues and clients / users to investigate and model business functions, processes, information flows and data structures, using methodical and consistent techniques.
Works with colleagues and clients / users to investigate operational requirements and problems, contributing to improvements in automated and non-
automated components of new or changed processes / procedures, organization and equipment.
Works with colleagues and clients / users in specifying information flows, processes / procedures and data objects that will meet the business requirements.
Documents work using the required standards, methods and tools.
Takes part in client / user meetings and assists in presenting issues and solutions both orally and in writing.
Assists colleagues and clients / users in defining acceptance tests for automated systems.
Assists in defining, planning and justifying (in business terms) projects to develop / implement automated and non-automated components of new or changed processes.