Microsoft SCCM Expert
Xchanging
Location Bangalore
10h ago

Job Description :

  • Microsoft Windows server, Server core, Windows Cluster, other features / Roles issues, 2008, 2012, 2016 and 2019.
  • Advanced troubleshooting skills with Microsoft debugging tools for Microsoft Windows Hyper-V server,2008, 2012, 2016 and 2019
  • Microsoft Active Directory, AD tools, ADFS (e.g. : - DCdiag, replmon, etc)
  • Advanced troubleshooting skills with Microsoft debugging tools for Microsoft AD issues, 2008, 2012, 2016 and 2019.
  • Microsoft Storage Spaces Direct (S2D)
  • Adequate knowledge on storage technologies both DAS and SAN
  • Extensive knowledge on High Availability and Load balancing technologies
  • Adequate knowledge on designing and developing disaster recovery solutions
  • Extensive knowledge on secure communication and SSL certificates
  • Current Microsoft Expert Certification (Preferred)
  • Ensure DXC accounts are supported 24x7 with minimum disruption to their business operations on P1 issues and 24x5 on all other issues
  • Diagnose and troubleshoot Microsoft related product queries or problem as quickly as possible
  • Meet SLA’s and follow document processes required by EMSC
  • Manage and coordinate timely communications with client and Microsoft
  • Track and log time on all cases
  • Maintain a successful resolution rate of 85% of cases without involving Microsoft vendor
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