HR Operations
Stalwart Management Consulting
4d ago
source : TimesJobs

ADP PCPW experience (ADP PC Payroll for Windows) & Workday (HR system) Experience of US / CA (US and Canada) Payroll Processing Prior HRO experience preferably in HR helpdesk / Administration Chat / Email / Voice Having a broad experience in HRO - Payroll, Time Management, HR Admin etc.

Team management experience of at least 20-25 people. 10 years and above of professional experience in HR services with team and client management skills Prior HRO experience preferably in HR helpdesk / Administration Chat / Email / Voice This position will be responsible for managing a global team working from Wipro Pune, Bucharest, Dalian location catering to (Americas / APAC / EMEA) regions Stakeholder interaction- will interact with client Function Head (e.

g. Payroll, Time Management, HR Admin etc. as the case may be), Client SMEs and Process Experts. Responsibilities- End to End case management of cases, service excellence (meeting KPIs, SLAs), stakeholder satisfaction, process improvement, issue analysis and resolution, process and resource optimization, interaction with SMEs Managing Teams for various countries and maintaining employee satisfaction.

Preferable Workday (Technology HR Platform) working knowledge in terms of application usage Prior HR experience and understands the HR employee life cycle in general and application across HR processes / policies.

Will be guiding teams on escalations and production process knowledge as and when required . Will be responsible for Process Documentation and Updates High on Spoken English and communication with client on a daily basis over phone / emails.

High on reporting skills MS excel and PowerPoint. Should be hands on with preparation, publishing, conducting meetings of Adhoc / Weekly / Monthly reporting for the account.

High on attitude and confidence. Team builder and lead by example. Knowledge and prior experience of CRM and chat tools will be an additional advantage.

Mentoring and experience of handling teams

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