Gm Operations
2d ago

Would head operations for few service lines of ie financial services transaction processing commercial and non-commercial and investor servicing operations for the entire team -

Participate in conference calls with onshore operations managers as required - Brings about a sense of urgency on the floor to get the job done -

Management of day to day operations and ensure targets are met as per given SLAs a Working within SOP b Achieving TAT Quality as per SLA c Design and create quality volume and productivity reports for Management -

Bring industry best practices Quality initiatives create a quality

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