Associate - Projects
Cognizant
Chennai, Tamil Nadu, India
1d ago

Description

Sr. Application Analyst

Qualification :

Science / Engineering Graduate

Responsibility :

Stakeholder Management :

  • Monitor availability of the applications and notify support team in case of exceptions and also provide update to applications owners and business stakeholder on the status and the potential impact.
  • Service Management :

  • Manage tickets and tasks escalated by the Level 1 team (Service Operations' analyst) and also handle Customer requests assigned by the Lead.
  • Escalate tickets that require external intervention.
  • Alert Leads for tickets where there can be a potential SLA breach.
  • Ensure quality of deliverables through selfreview.
  • Provide inputs to task estimation.
  • Service Tracking :

  • Provide daily status updates on tasks assigned to the Sr Service Analyst / Service Lead.
  • Ensure incidents, Service requests, Operational change requests and enhancements are handled within the agreed targets.
  • Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc).
  • Collate data and provide inputs for reporting requirements.
  • Service Execution :

  • Responsible for coordination with other support groups (such as infrastructure, product vendor etc).
  • Comply with defined process during task execution (including problem management, KEDB management etc).
  • Knowledge Management :

  • Participate actively during Knowledge transition (KT sessions) and contribute.
  • Contribute and participate proactively in knowledge sharing sessions.
  • Provide complete KT to support teams before any production release.
  • Complete mandatory training for self as identified in the training plan for the project.
  • People Management :

  • Act as a buddy for new hires, when assigned by supervisor.
  • Contribution to Org Initiatives :

  • Adhere to Organization policies and procedures.
  • Participate in project and organization initiatives led by the Delivery leadership.
  • Contribute new ideas and innovative approaches at work, including CSI themes.
  • Provide data and related inputs for producing management information.
  • Business Development & Customer Relationship Management :

  • Take ownership of tickets including any customer communication and handle queries / clarifications from the customer.
  • ASP.NET MVC
  • Net Framework
  • Angular JS
  • Net Programming-VB .Net
  • ANSI SQL
  • Net Programming-C# .Net
  • ASP.NET
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