Bangalore, KA, IN
8d ago
source : Successfactors


INTERVIEW DATE : MondayJanuary 14,2019



Capgemini TechnologyServices IndiaLimited

73 / 1, Summit Tower A,Whitefield Main Rd, Garudachar Palya, Mahadevapura, Bengaluru,Karnataka560048

Recruiter POC : DeepikaDas

Roles andResponsibilities :

Responsible for driving the continuousimprovement initiatives / projects and implementing QMS for theassigned engagements. Thisincludes

  • Is responsible for creating a continuousimprovement culture across the global BPO by fostering thesix-sigmamethodology.
  • Ensures the Continuous Improvementapproach across Engagements andCenters
  • Is responsible for mentoring Lean SixSigma Black Belt, Green Belt and Yellow Belt projects asrequired.
  • Is responsible for ensuring 100% staffis trained on Lean Six Sigma YellowBelt.
  • Supports process alignment based onGPM
  • Reports monthly Delivery Excellenceprogress against targets to the Engagement Stakeholders throughBalanceScorecard
  • Fosters the global sharing ofinnovation, new methodologies and bestpractices.
  • Supports QMS implementation asrequired
  • Requirements :

  • MinimumBlack Belt Certification from the reputed institution
  • Must haveF&A domain / Projectsexperience.
  • Demonstratedpractical experience in quality management systems in an ISOcertified organization.
  • Ability to communicateeffectively in visual, oral and writtenform.
  • Motivation to up-skill in Qualityconcepts, principles, practices andtechniques.
  • Preferred with BPO experience of7-10 years in quality profession
  • Establish andmaintain professional credibility.
  • Demonstratedpeople leadership and managementexpertise.
  • Demonstrated success in delivery ofchange management.
  • Demonstrated coachingexpertise.
  • Project Managementexpertise
  • Demonstrated understanding ofbusiness process outsourcing.
  • Literate in theuse of Microsoft Office businessprograms.
  • Environment is client focused; highvolume; with a continuous improvementphilosophy.
  • Apply
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