Cloud Systems Engineer
MicroStrategy Incorporated
Nagpur, India
4d ago

Role

Cloud Systems Engineers are responsible for providing support to customers for MicroStrategy Cloud environments and applications.

This person dedicates his / her time to resolving customer issues, executing system administration tasks and further growing their MicroStrategy Cloud and Product knowledge to provide top-notch service.

To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others.

Ideal candidates will be located in Nagpur or within commutable distance, however remote candidates will be considered.

Responsibilities

Provide support for MicroStrategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies

Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development, and production system maintenance

Use your strong communication skills to work with MicroStrategy customers to resolve application and infrastructure situations as they arise

Perform day to day management of the MicroStrategy Cloud infrastructure including alert monitoring / remediation, change management, incident troubleshooting and resolution.

Participate in scheduled and emergency infrastructure maintenance activities

Collaborate and communicate effectively with peers, internal application and software development teams

Maintain high quality documentation for all related tasks

Work in a strong team environment

Qualifications

Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)

Knowledge of Python, REST API, Java, SQL, HTML, or XML / XSL technologies

Experience with RedHat, Amazon Linux, and Windows

Minimum of 3 years of IT customer service experience / strong customer focus

Minimum of 2 years of experience working with cloud technologies on AWS / Azure

Able to support MicroStrategy customers during their working hours between 12 : 00pm and 9 : 00pm IST.

Strong analytical and troubleshooting skills and experience

Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure

Excellent oral and written English communication skills

Preferred

Cloud Certifications (AWS, Azure, Google Cloud)

Minimum of 1 year of MicroStrategy Platform usage or administration knowledge

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