Systems Administrator/IT Infrastructure Delivery
HSBC Group
Pune, India
14d ago

Description

Domain Expertise and Experience

Guardium Expertise

Role Specific Expertise and Experience( Technical / Business / Tool )

2.Automation skills

3.Experience of working in a large enterprise of our scale and complexity

General Knowledge & Experience (For the role not the role holder.Minimum requirements of the role.)

Personal Experience :

  • Experience working within large-scale enterprise IT environment.
  • Experience and awareness of security, audit, risk and compliance within enterprise IT environment
  • Actively participate to achieve organization objectives for efficiency.
  • Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks / processes.
  • Personal Skills :

  • Ability to work under pressure to deadlines
  • Strong work ethic
  • Strong networking and collaboration skills
  • Strong interpersonal skills
  • Strong communication skills across all organisation levels
  • Technical Skills :

  • GIM and STAP installation and ensuring databases traffic
  • Troubleshooting on Agent issue
  • Perform Appliance Health Checks / Connectivity / availability Checks in Guardium
  • Audit process, reports creation and troubleshooting
  • Windows / Linux
  • Strong Automation experience
  • Alerts creation troubleshooting
  • Scheduled job creation and troubleshooting on exceptions
  • Engage IBM support to identify and resolve hardware and software issues
  • Additional skills (optional) :

  • Strong Network technology and concepts awareness
  • Strong Database (e.g. Oracle, SQL) technology awareness
  • Qualifications

    A. Secondary SchoolB. University(BA) or (BS)C. Post Graduate (Masters)

    A. Two years or lessB. Two to five yearsC. Five to ten yearsD. Over ten years

    Skills Framework for the Information Age (SFIA ) Levels

    ITOP4

    Role Purpose (overall high level summary of the role)

    Primary responsibility is to provide support on the database technology, ensuring customer delight as per the defined size, effort and schedule confirming to quality standards and best practices.

    Maintain and improve SLA’s and ensure compliance to HSBC policies at all times. Actively participate to achieve organization objectives for efficiency.

    Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks / processes.

    Principal Accountabilities : Key activities and decision making areas

    Typical Targets and Measures

    Impact on the Business / Function

  • Regular qualification and testing of hardware / software / microcode for security and big fix, new features and functionality
  • Code to be certified and released within timeframe of given CSVS

    Customers / Stakeholders

  • Investigation and implementation of new technologies to deliver solutions with optimal TCO for the organisation whilst meeting core business requirements
  • Architecture and engineering design activity to support business and domain requirements
  • Production of high-quality supporting documentation for all engineered solutions for operational consumption
  • All new engineering releases to be fully agreed by all stakeholders at scope, requirements, HLD, DDD and pilot phases.

    Leadership & Teamwork

  • Engineering support for Storage Operations teams for normal operation, migration and infrastructure transformation project
  • PoV and PoC engineering activity for new hardware / software / configuration
  • Working collaboratively with peers across domains / disciplines and with vendors / partners to deliver high quality solutions
  • Working with an Agile mentality, rapid delivery iterated with features and components through the solution development lifecycle
  • Attend daily standups, team meetings and 1-2-1s.

    Demonstrate domain leadership as Guardium SME.

    Operational Effectiveness & Control

  • Key focus on development of automation and orchestration tooling to reduce manual interaction at every opportunity
  • Demonstrate a reduction in manual operational processes and increased operational efficiency.

    Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)

    Must keep pace with technology and industry development.

    Must be able to engage effectively with multiple stakeholders to drive appropriate outcomes.

    Must be able to lead and shape the domain as the Guardium SME.

    Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

    The role is based in our group data centre and is working as part of a dispersed global team. Good team collaboration and use of communication tools is expected (email, IM, video / audio calls, webex).

    The team is adopting an agile development approach with daily standups and task management. Individuals are expected to be self-

    sufficient and would be empowered to do so but also work as part of a team.

    Management & Leadership of Regulatory, Compliance & Operational Risk (Operational Risk / FIM requirements)

    Demonstrate leadership on Regulatory & Compliance matters. Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section B.

    1.2 of the Group Operations FIM.

    Observation of Internal Controls (Compliance Policy / FIM requirements)

    Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal / external auditors and external regulators.

    Foster a compliance culture andimplement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimising relations with regulators

    Qualifications

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