Manager Enterprise Application Support-Life Insurance
Flex-I Partners
Bangalore, India
3d ago

ITIL Certified

Ensure incidents arehandled immediately and fixed within the service level agreements.

  • Promptly raiseproblem tickets as required and bring them to the attention of the developmentteams.
  • Recommend and managerelevant end-to-end service improvement initiatives to address risk mitigation,service stability and performance.
  • Ensure end-to-endroot cause analysis and trend reporting for production issues is carried out.
  • Take accountabilityfor the operation of efficient, cost effective and highly resilient productionsystems.
  • Be a part of thechange cycle to understand changes to applications to enable better handling ofincidents.
  • Desired Profile

    ITIL Certification is Mandatory

    Life insurance domain is preferred

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