Technical Support Engineer (Java, Linux), Global Customer Support
Talend
Pune, India
4d ago

WHO WE ARE : Talend, a leader in data integration and data integrity, is changing the way the world makes decisions.Talend Data Fabric is the only platform that seamlessly combines an extensive range of data integration and governance capabilities to actively manage the health of corporate information.

This unified approach is unique and essential to delivering complete, clean, and uncompromised data in real-time to all.

Over 6,500 customers have chosen Talend to run their businesses on healthy data. Talend is consistently recognized as a leader in its field by Forrester and Gartner.

We pride ourselves in our values of Passion, Agility, Team Spirit, and Integrity. Every one of our 1,400 employees brings a certain je ne sais quoi that makes Talend special.

About the role : Talend is hiring a Technical Support Engineer with outstanding technical and customer service skills to join our Support team in Pune office.

As a Technical Support Engineer, you’ll be part of a team of problem solvers who are passionate about working in a fast-paced, highly dynamic, customer-centric environment.

At a high level, you will : -· Analyse / reconstruct complex customer scenarios / problems · Provide customers with solutions or workarounds · Mentor your peers to raise their knowledge (internal workshops, documentation)

Detailed Role & Responsibilities :

  • Respond to customer inquiries via support cases, email, chat, and phone.
  • Debug, and troubleshoot incidents with Talend products and solutions
  • Reproduce defects and file actionable issues for product engineering
  • Replicate customer deployment environments for testing (AWS, GCP, Azure, Cloudera (BigData), Docker and more)
  • Mentor junior support engineers.
  • Represent Technical Support and customer interests in Engineering and Product Management discussions
  • Summarize, communicate, and escalate customer experiences to management
  • Contribute to and maintain our Knowledge Base.
  • Contribute to our diagnostic tools and utilities and provide feedback for making them better.
  • Participate in the On-Call rotation for weekend Support.
  • What you will need to qualify

  • 3-5 years’ experience supporting complex enterprise software solutions (Minimum 3 years work experience is Mandatory)
  • Ability to read and understand Java code.
  • Experience with testing and / or development of Java based web applications.
  • Exceptional communication skills - written and verbal.
  • Experience with 1 or more application servers (e.g. Tomcat, Apache, Weblogic, JBoss, NGINX etc.).
  • Experience with analysing network, application log files and system performance metrics to diagnose and troubleshoot problems.
  • Good Linux command line skills.
  • Experience with networking (Sockets, HTTP, LDAP, proxies / firewalls, SSL).
  • Experience with SQL databases.
  • Preferred Skills

  • Java-based application troubleshooting and support
  • Debugging certificate-based mutual TLS and SSL authentication
  • Experience analyzing network traces using tools such as wireshark or tcpdump
  • Software development (JAVA in particular)
  • LDAP and SAML
  • Deployment / Configuration of Cloud platforms such AWS, Azure, and GCP
  • Web service concepts and familiarity with SOAP, REST, WSDL, CXF, Camel and JMS
  • Installation and troubleshooting experience on Hortonworks / Cloudera clusters or HDInsight or EMR or Azure
  • SCM and CI / CD and associated tools (Jenkins, Bamboo, etc.)
  • L1-SK1AND NOW, A LITTLE ABOUT US : Talend has received some pretty impressive accolades along the way : - CEO named a 2020 Top Diverse Leader by the National Diversity Council- 6th consecutive year named a Leader for Data Integration Tools in the Gartner Magic Quadrant 2021- 4th consecutive year named as a Leader for Data Quality Solutions in Gartner Magic Quadrant 2021- Recognized as a Challenger for Enterprise Integration Platform as a Service (iPaaS) in Gartner Magic Quadrant 2021- Named Leader in The Forrester Wave™ : Enterprise Data Fabric- Ranked in the DBTA 100 Companies that Matter Most in Data - Listed in the CRN Big Data 100 CompaniesWe are passionate about helping companies become more data driven;
  • and, if we can be honest, we are all geeks at heart who pride ourselves on the vibrant company culture that we have built.

    As a global employer, Talend believes our success depends on diversity, inclusion and mutual respect among our team members.

    We want to look like our customers, and we recruit, develop and retain the most hardworking people from a diverse candidate pool.

    We are committed to making all employment decisions on the basis of business need, merit, capability and equality of opportunity.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

    Please contact us via email to request an accommodation at accommodation talend.com. We appreciate your interest in Talend.

    Notice to Recruiters and Staffing Agencies Talend SAS and its affiliates ("Talend") have an internal recruiting, or talent acquisition, department ( TA ).

    Talend may supplement this internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency").

    Agencies are hereby specifically directed NOT to contact Talend employees directly in an attempt to present candidates. To protect the interests of all parties, Talend will not accept unsolicited resumes from any source other than directly from a candidate.

    Any unsolicited resumes sent to Talend, including unsolicited resumes sent to a Talend mailing address, fax machine, email address or any other means, directly to Talend employees, or to Talend's resume database will be considered Talend property and therefore will NOT be liable for any placement resulting from the receipt of an unsolicited resume.

    Agency agreements will only be valid if in writing and signed by an officer of Talend or his or her designee. No other Talend employee is authorized to bind Talend to any agreement regarding the placement of candidates by Agencies.

    Talend hereby specifically rejects, and denies any liability under, any agreement purporting to be accepted based on negative consent, negotiation with a candidate, performance, or any means other than the signature of a Talend officer.

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