Customer Experience Analyst
BANGALORE, Karnataka, India
3d ago

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive.

And we go big. No, not big huge. We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world.

Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere.

The one thing that’s missing? Well you...

Description and Requirements

1. Expereience in creating action oriented dashboards within Tableau / QlikSense / PowerBI

2. Understanding of Digital Analytics tools such as Adobe Analytics, Google Analytics, etc.,

3. Basic understanding of database such as SQL, PostgreSQL, etc.,

4. Work on Customer VOCs analysis and manage survey (Create, edit, manage) - Prior experience will add more weightage

5. Support various teams such has business, development, UX, Operations, Business & product teams on analytics needs

6. Should be able to convert business requirements to analytics requirements

7. Work on customer journey analysis deep-dives and should be in story-telling

  • BANGALORE - Karnataka - India
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