Executive
Capita
India - Mumbai - Vikhroli West
3h ago

To process client data accurately and in accordance with client procedures and use specialist domain expertise as required, in order to meet the SLAs.

  • Primary Responsibilities Process vendor invoices and maintain accurate records of information to maintain customer service and quality standards by following client procedures and processes;
  • Analysis of Creditors ledger & identify the issues related with wrong / duplicate invoicing, Debit balances etc Analysis of vendor invoices / ledgers for any fraud or repeated errors on the invoices sent for processing Respond to queries and advise cost centres on the appropriate action to take based on customers policies Liaise with the counter parts in UK through e-mail or calls for unresolved queries Maintain customer service standards by adhering to the laid out initial AP process;
  • Provide timely and precise responses to all customer queries and deal with exceptional cases; Establish internal checks and controls in-order to prevent fraud;
  • and Assist and mentor colleagues by sharing experience where appropriate, in meeting SLAs. Is task oriented, carrying out activities clearly defined within a job / role description.

    Is responsible for their individual performance targets and contribution to team performance targets, ensuring they are doing the right thing for the customer.

    Key Result Areas Productivity and accuracy Breach Reporting Job title : Executive - Financial Services Job Description : Participates in ongoing production processing and performs basic operational tasks under direct supervision.

    Location : India - Mumbai - Vikhroli West Time Type : Full time Contract Type : Permanent

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