Infra Operations Support Engineer - CMS R&D
Hewlett Packard Enterprise
Bangalore, Karnataka
5d ago

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.

What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values : partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry.

Some people call it an obsession, we call it a way of life.

What you need to know about the job

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our Communications & Media Solutions (CMS) business brings digital transformation expertise of over 30 years to telecommunications and media companies.

We help communication service providers solve their most pressing business problems every day. We are driven to innovate, delivering solid solutions to an industry in constant transformation.

We believe in the power of collaboration and building long term relationships with our telecommunication customers and partners.

Act Innovate Partner are the values we live by.

Brief Summary Of the Purpose Of This Role :

  • Implement repeatable Standard procedures based on documents / training provided to operate the catalogue services of CMS shared infra like openstack, openshift, vsphere etc.
  • Software, cloud, container infra deployment based on automated tools.
  • Support in Physical datacenter operations
  • In summary you will be part of the IT ops team of CMS Shared Infra
  • Description :

  • You will have the responsibility of acting on ticket roster, picking up tasks and executing them, updating and closing the tickets.
  • Use in house developed automation tools based on ansible / terraforms to deploy infrastructure on physical and IaaS layers.
  • Gain experience on troubleshooting based on knowledge captures and progress into L2 / L3 troubleshooting
  • Monitor platforms and tune, remediate as needed using SRE principles
  • Experience and Skills Required

  • Education & Experience : Diploma / Degree in computer science plus 2-5 years of IT / ISP / IaaSP experience.
  • Good understanding of modern datacenter / on-prem / cloud operations processes.
  • Understanding of ticketing system like jira, service manager, gitflow etc
  • Good knowledge of kubernetes, cloud and cloud native technologies(k8s, openstack, openshift, azure / amazon provisioning experience)
  • Good understanding of infra(compute,network,storage), operating systems, linux, good understanding a plus
  • Exposure to datacenter, network switches & configuration, storage servers and switches, blades, synergy / hyper-converged infra etc.
  • Basic Config and code management with git, jira, Kanban, agile, etc
  • Experienced with using deployment automation and its troubleshooting using ansible / puppet / heat / terraforms etc adapting and fixing code a plus.
  • Experience in logging and monitoring systems, clouds, deployments etc (zabbix, nagios, Prometheus, Grafana, EFK) and remediation.
  • Knowledgeable on Site / Systems Reliability Engineering practices
  • Hardware and OS configuration including DL / BL, iLO, raid, storage knowledge
  • Good knowledge & hands-on experience with VMWare
  • Can learn / work independently while sharing & cooperating with the greater team and beyond when needed
  • Demonstrated history of working in the information technology and services industry and willing to show this during an assessment of his technical skills as part of the selection procedure.
  • Experience in working across multiple sites, organizations and cultures
  • Multi-tasking and prioritization skills
  • Additional Information

  • Excellent communication skills in English (written & spoken)
  • Sensitive to cultural differences
  • Seeking the consensus
  • Hands-on experience
  • What we can offer you :

    Extensive benefits, a competitive salary and participation in the shared values and purpose that makes Hewlett Packard Enterprise one of the world s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

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