Process Developer - Order Management
Genpact
Noida, India
23h ago

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Inviting applications for the role of Process Developer, Order Management

Interaction :

  • Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks;
  • Collaborates outside the company with client representatives, within the authority limits allocated by the process operating procedures or direct manager;
  • as well as with freight forwarders, warehouses, logistic service providers

    Activities :

  • Booking and validation of Orders in the ERP system and corresponding adaptation of Contracts in the ERP
  • Handling customer / sales requests
  • Ensure resolution to customer requests for any queries on Contracts / order status and billing / invoicing corrections
  • Follow-up on pending items with Logistics / Supply chain team for order delivery status & with PSI
  • Reporting
  • Providing information to customers via e-mails / phone
  • Updating ERP regarding customer details, order details, supplies, pricing etc.
  • Gathering information from logistics partners
  • Informing customers regarding availability and deliveries
  • Creating orders (SOs) in the ERP system and updating the Contract details once the orders are delivered / installed
  • Offering resolutions for internal updating requests : credit / debit notes, reimbursements, etc.
  • Building relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
  • Coordinate with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed
  • Checking and solving potential issues between client purchase orders (PO) and system information;
  • Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
  • Preparing the relevant documents for the orders (export, transport, customs)
  • Monitoring the assigned orders and exceptions validations
  • Proper categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc.
  • Gather details from customers for proper invoicing and ensure to have complete the billing / invoicing on-time as per the contractual agreements
  • Administration of customer contracts i.e. update contracts, fixed and variable billing computation as per contact terms
  • Work with Local markets to gather rights details or resolutions and manage escalations, any problems, delays, inconsistencies, etc.
  • Archival of the right set of documents for audit and compliance purposes
  • Proposing resolution for streamlining activities and taking part in projects to implement these ideas
  • Other responsibilities

  • Successfully graduating the training plan attached to the position and the tasks
  • Updating the working procedures periodically
  • Training other team members whenever necessary and requested by the manager
  • Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate
  • Find opportunities for continuous process improvement and innovative solutions and communicate to direct manager
  • Qualifications we seek in you!

    Required Qualifications

  • University graduate
  • Work experience

  • Industry Experience - Services or hi-tech industry
  • Process / Domain Experience :

  • Contract Administration
  • Quote to cash process and sales administration
  • Coordination with Logistics / Supply chain teams
  • Dispute Management
  • Customer Master Data Set Up
  • Pre-Sales & Post-Sales Support
  • Other Preferences :

  • Knowledge on Logistics & Returns, Allocations, Material management, Contract Management, Credit & Debit, Warehouse follow up, Inbound & Outbound Accrual Freight Report, Consolidated reports for logistics
  • Project based billing collation and computation Experience of handling and coordinating contracts
  • Understanding of general leasing
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