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Inviting applications for the role of Process Developer, Order Management
Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks;
Collaborates outside the company with client representatives, within the authority limits allocated by the process operating procedures or direct manager;
as well as with freight forwarders, warehouses, logistic service providers
Booking and validation of Orders in the ERP system and corresponding adaptation of Contracts in the ERP
Handling customer / sales requests
Ensure resolution to customer requests for any queries on Contracts / order status and billing / invoicing corrections
Follow-up on pending items with Logistics / Supply chain team for order delivery status & with PSI
Providing information to customers via e-mails / phone
Updating ERP regarding customer details, order details, supplies, pricing etc.
Gathering information from logistics partners
Informing customers regarding availability and deliveries
Creating orders (SOs) in the ERP system and updating the Contract details once the orders are delivered / installed
Offering resolutions for internal updating requests : credit / debit notes, reimbursements, etc.
Building relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
Coordinate with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed
Checking and solving potential issues between client purchase orders (PO) and system information;
Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
Preparing the relevant documents for the orders (export, transport, customs)
Monitoring the assigned orders and exceptions validations
Proper categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc.
Gather details from customers for proper invoicing and ensure to have complete the billing / invoicing on-time as per the contractual agreements
Administration of customer contracts i.e. update contracts, fixed and variable billing computation as per contact terms
Work with Local markets to gather rights details or resolutions and manage escalations, any problems, delays, inconsistencies, etc.
Archival of the right set of documents for audit and compliance purposes
Proposing resolution for streamlining activities and taking part in projects to implement these ideas
Successfully graduating the training plan attached to the position and the tasks
Updating the working procedures periodically
Training other team members whenever necessary and requested by the manager
Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate
Find opportunities for continuous process improvement and innovative solutions and communicate to direct manager
Qualifications we seek in you!
Industry Experience - Services or hi-tech industry
Process / Domain Experience :
Quote to cash process and sales administration
Coordination with Logistics / Supply chain teams
Customer Master Data Set Up
Pre-Sales & Post-Sales Support
Other Preferences :
Knowledge on Logistics & Returns, Allocations, Material management, Contract Management, Credit & Debit, Warehouse follow up, Inbound & Outbound Accrual Freight Report, Consolidated reports for logistics
Project based billing collation and computation Experience of handling and coordinating contracts
Understanding of general leasing