Sr. Software Engineer - ServiceNow
OpenText Corp
Hyderabad, TG, IN
1d ago

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

Opportunity :

OpenText is looking for strong candidates to be part of a diverse team that works closely with Business stake holders, COE team and Functional team to conduct functional testing, develop effective and efficient testing methods, maintain testing documents throughout the QA process and communicate with respective teams to provide a reliable, consistent, and positive end-user experience.

You are great at :

  • Translate the business requirement and writing the test cases.
  • Interact with Business representatives to ensure their requirements are being met and quality is assured.
  • Execute the test cases to make sure that the implemented business requirement is meeting the required functionality.
  • Adhere to SDLC standards and Change Management processes
  • What it takes :

  • Resource should have 5+ years of experience in testing and min 2 to 3 years of experience in ServiceNow
  • Candidate with experience on following Service now features will be given preference :
  • Customer Service Operations Fundamentals
  • Agent Workspace & Automated Work Assignment (AWA) :
  • Dynamic Translation
  • Good knowledge on Configuration Management Database Fundamentals
  • ITSM, Customer Service Management (CSM) knowledge is needed.
  • Automated Test Framework (ATF) experience is a must.
  • Candidate with Selenium and Java will be given preference
  • Hands-on experience on any of the customized sales / service application
  • Hands on experience required for at least 1 integration project
  • Perform functional and automated testing on CRM / CPQ application integrated with ServiceNow / Cloud platform based custom applications
  • Resource should be aware of SDLC, STLC, Defect life cycle and Agile framework, JIRA, ALM
  • Good experience in writing the test cases
  • Create, execute, and maintain scripts and tools for various testing frameworks.
  • Drive test automation to ensure repeatable tests are always automated and continue to look for opportunities to further reduce the test cycle time during the release.
  • Implement, collect, analyze, and report team and project metrics which demonstrate business value and show continuous improvement
  • Enhance existing test automation framework with latest capabilities.
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