Developing and growing the customer account, and customer relationship
Offering innovative services / solutions to the customer
Focus on quality of the delivery and customer satisfaction and provide leadership on new services offerings / strategy
Establish strategic alignment with technology or domain, provide support to COEs to achieve business goals
Managing P&L for the Business Unit and accelerating the targets through the program management team and business development team.
Be responsible for preparing, complying and tracking budgets for the BU
Compliance to Business contract, SLAs, Agreements, SOW.
Building & effective use of knowledge repository for the BU
Compliance and improvements to domain and organization processes in collaboration with CoE
Implementation of Enterprise Automation Solutions of the organization across and evolve the standard Metric for all dimensions including Projects, Processes, Delivery.
Utilization deriving the Productivity quotient
Continuous improvement of BU specific processes with focus on delivery process excellence
15+yrs of experience in total with 6-7yrs experience in Delivery management handling Insurance related projects