Associate IT Local Support L1
Re:Sources India
Gurgaon, HARYANA, IN
4d ago

Job Description

  • Installation and Troubleshooting of Windows and MAC OS
  • Should have Excellent Experience in MS Office / Outlook, Email Configuration, Backup
  • Experience in Android & I-OS mobile OS, Mail & Apps troubleshooting
  • Experience in Ticket process and SLA - Incidents / service requests, Escalation Matrix
  • Experience of handling Asset / inventory record process, movements etc.
  • Knowledge of Patch management, Antivirus Troubleshooting
  • Troubleshooting and installation of Network MFD Printers
  • Awareness of Information security policy and adherence
  • Hands on Experience on Handling Windows File Server, Backup, Restoration
  • Should have exposure to basic network troubleshooting, VPN, Remote Support
  • Coordination with IT vendor for warranty support and call logging
  • Qualifications

    Any Technical Graduate

    Additional Information

    Must have Very Good Oral & Written communication

    Should have a great customer handling skills

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