Sr. Executive Order management & Customer Support (OMCS).
ARaymond Network
Nighoje, India
4d ago

Role and responsibilities

  • Responsible for designated QC Customers North & West (And other as allocated) - order receiving, scheduling and fulfilment.
  • Responsible for Order Confirmation to customer schedule / order.
  • Inward and Out-ward monitoring.
  • Customer query handling (Coordinating internally for customer queries related to logistics, quality, materials planning, accounting etc.
  • and taking care of customer urgencies.

  • Responsible for Inventory control / monitor.
  • Customer relationship management.
  • Weekly review of critical parts with EXIM & PPC.
  • Monitoring regular in warding of materials at customer end.
  • Coordinating with Business Development / RFQ for purchase orders and price revisions.
  • Accountable for weekly confirmations on released schedule lines to EXIM.
  • Booking, controlling and execution of sales booking on monthly basis.
  • To prepare monthly salary vouchers for outstation contract executives.
  • To circulate weekly inventory report.
  • Getting trained on various customer SRM portals and ensure dispatches with ASN.MIS
  • Initiate self-learning and gain knowledge of other skills :
  • Microsoft Excel & PPT.
  • SAP Skills.
  • Inventory Control & Management.
  • Internal Interfaces : Business Development, Planning, Exim, Warehouse, Quality.

    External Interfaces : Customer (OEM, Tier 1 & Tier 2)

    Education and experience

    Work experience require 3-5 Years

    Knowledge in SAP SD Module, Exposure to Automotive Sector

    Education : Bachelor of Commerce, BSC, BBA.

    Customer Relationship Management, Negotiation Skills, Knowledge of SAP, Communication Skills, Customer Service Orientation.

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