Workplace Technology Solutions SW/Application Tech Support Practitioner
Accenture
Bengaluru, India
5d ago

Job Description

About Accenture : Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

Visit us at www.accenture.com

  • Project Role : SW / Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running.
  • Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

  • Management Level : 9
  • Work Experience : 6-8 years
  • Work location : Bengaluru
  • Must Have Skills : Workplace Technology Solutions
  • Good To Have Skills : No Technology Specialization
  • Job Requirements :
  • Key Responsibilities : -Co-ordinate with Field Service Engineers for all issues related to customer, remote site, Data center Good knowledge of Service Now modules like IM, CM, PM and CMDB Participate in critical incidents from inception to resolution, with ability to probe and drive technical troubleshooting Perform diagnostic tests to understand the issue technically and mobilize the right SMEs for resolution Conduct Post Incident Review sessions along with clients stakeholders

    Technical Experience : -Strong communication skills Both verbal and written skills in order to collaborate with different teams 2-3 years related experience with a background in IT Operations, including support of infrastructure services system admin overview of any of the following - Windows, Unix, Citrix, Red hat, VMWare etc , basic understanding of Network, Middleware, Scheduling platforms, DB and SAN technologies Hands on experience in at least 2 or more ITIL processes Preferably Incident

    Professional Attributes : Excellent communication and organisation skillsProven track record in all Service Management processes IM, PM , CM, etcSelf-motivated achiever who gains satisfaction from providing excellent customer serviceKnowledge of the IT infrastructure hardware, Compute, databases, operating systems

    Educational Qualification : Bachelors Degree

    Qualifications

    15 years of full time education

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