Pump Solutions Engineer
Flowserve
Coimbatore, India, US
2d ago

Company Overview

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve.

As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions.

Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety.

Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary

This role will own and lead initiatives to enable Pumps AM bookings growth in India thru close customer service & support and by exploring aftermarket business opportunities from the installed bases.

Responsibilities & Requirements

KEY ACCOUNTABILITIES

  • Achieve / Exceed parts, upgrades, repairs bookings objectives.
  • Maintain regular, planned visits to customers to provide technical solutions in terms of parts, upgrades and repairs
  • Stay engaged and informed about customers’ installed bases, potential AM opportunities
  • Walkthrough the Enduser site and find the bad / critical actor pump.
  • Detail visual inspection on the site running pump and provide suitable recommendation about parts, service, repair and Energy efficient (upgrade).
  • Demonstrate an understanding of the needs and wants of the customer and Flowserve so as to establish win-win relationships that support negotiations.
  • Provide additional value to customers through up-to-date technical and hands-on knowledge, technical expertise and solutions in pumps, parts and other rotary applications.
  • Inform customers about the quality and features of our products through the full use of the company’s marketing materials.
  • Train customers in the features and uses of our products including competitor comparison

  • Any other tasks assigned by the leadership from time to time.
  • Position Requirements :

  • Bachelor’s degree in Mechanical engineering.
  • Strong technical acumen and analytical thinking. Technical knowledge on rotary equipment and its applications to O&G, Chemical, Water and other markets.
  • Minimum of 6-8 years as Field service experience in a relevant industry, preferably from industrial pump MNC or rotary equipment OE manufacturer.
  • Should have Erection & Commissioning, Repair and Service Knowledge
  • Excellent Communication Skills (both oral and written)
  • Generating High level of presentation and clear report submission to customer
  • Commercial sense, Market intimacy
  • Flexible, self-motivated individual with a positive and proactive approach and strong customer service ethic
  • Preferred Experience / Skills

    Preferences :

  • Continuous improvement mindset and high degree of comfort with quoting tools and related technologies
  • Prior work experience in rotary equipment OE / AM manufacturer.
  • Experience in global markets.
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