Sr. Associate Operations Specialist
Pune, India
6d ago

Do you want to work for Coupa Software

the world's leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ : COUP) to fuel our innovation and growth.

At Coupa, we’re building a great company that is laser focused on three core values :

1. Ensure Customer Success Obsessive and unwavering commitment to making customers successful. 2. Focus On Results Relentless focus on delivering results through innovation and a bias for action.

3. Strive For Excellence Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

Responsibilities :

  • Support customer provisioning requests, including tracking and management of everything in process
  • Ensure proper revenue documentation is obtained and attached for all closed / won salesforce opportunities in a timely manner
  • Support overall documentation process for all team activities
  • On a monthly basis audit closed / won SFDC opportunities to ensure compliance with our close checklist, and new Order Management Advanced (OMA) organization
  • Maintain contract and subscriptions records for all active customer accounts ensuring accuracy and completeness
  • Support acquisitions via required data loading and / or contracting tracking
  • Support add hoc operations related projects as deemed necessary by supporting manager / operations team
  • Coordinate all activities with global team members in America & EMEA tacking primary direction from local team lead
  • Requirements :
  • Hard Skills
  • Hard Skills
  • Great communication skills, ability to work with employees based in the US
  • Salesforce - Proficient user
  • Microsoft Excel Expert user
  • Google Mail Proficient user
  • Google Drive - Proficient user
  • English Language - Fluent
  • Soft Skills
  • Methodical orderly or systematic in thought and behavior
  • Investigative ability to quickly and accurately research unknown accounts, using context clues and information available online to identify accurate account details
  • Analytical ability to analyze significant amounts of information with attention to detail and a high level of accuracy
  • Perpetual capability to work on a repetitive task for a long period of time without compromising quality of work
  • Preferred Skills
  • Ability to work cross functionally to achieve a desired result or project goal
  • Experience managing multiple projects simultaneously without compromising the quality of the deliverable
  • Background supporting finance projects and the ability to be detail oriented on a repetitive basis
  • Understanding of process maps and ability create process documentation to ensure cross functional training
  • Experience using Jira and Confluence for both support management and documentation
  • At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses.

    It’s our people who make it happen, and we strive to attract and retain the best in every discipline.We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches And much more!As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

    Please be advised, inquiries or resumes from recruiters will not be accepted.

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