AGM - GE National Accounts
Vodafone Idea Limited
Pune, IN
3d ago


National Account Manager

Job Level / Designation

AGM (M2)

Function / Department

Strategic Accounts (Vodafone Idea Business Services)

Job Purpose

  • To manage and deliver revenue growth from allocated Strategic accounts.
  • To drive a focused account strategy adopting Vodafone Idea Winning Complex Sales model to grow VF share in these accounts pan India across integrated Mobility, Fixed Line & Focused products
  • Deliver the best in class customer experience with a high NPS score. To Farm and create new hunting opportunities in these accounts and grow VF wallet and mind share.
  • Key Result Areas / Accountabilities

  • Revenue Growth Management
  • Directs strategic account planning and leadership for a defined targeted set of Strategic accounts and deliver Revenue growth target in line with the assigned DB.
  • Formulates strategies to market for nominated Strategic accounts in conjunction with the Propositions and industry segments area
  • Engagement with various circles to deliver the national revenue growth ( HQ and NHQ)
  • Drives accelerated revenue growth by identifying potential markets for new and existing products and services in targeted accounts
  • To achieve the product specific revenue targets for Mobility, Fixed Line & other products.
  • Works with Service Manager to optimize the customer relationship to assist in winning new accounts
  • Assesses customer and market trends and provides timely and accurate revenue forecasting.
  • Sets and manages the P&L of allocated Strategic accounts and responsible for the delivery of the P& L
  • Product Penetration Management
  • Analyses statistical data related to prospective client business and industry to identify market trends for Vodafone products and services to assist with winning new customers.
  • Positioning all the product portfolio through consultative selling approach across all the buying centres in an account
  • RFP Management
  • With the support of the corporate commercial team, actively participates in the development of high quality, strategic proposals which incorporate key value propositions.
  • Provides strategic message and information specific to the customer, to be incorporated into proposal.

  • Contributes to and participates in the opportunity review process ( Winning Complex Sales Process)
  • Sales process management
  • Ensuring the basic hygiene & completeness across all the below sales processes & programs ESMS (Funnel Management) & Account Plan
  • Executive Briefing for C-level meetings & NHQ engagement
  • Responsible for designing and implementing targets and laying account strategy with proper governance mechanism achieving a harmony with cross functional teams to achieve product level and geographical leadership.
  • Core Competencies, Knowledge, Experience

  • 4 8 years of experience in enterprise solution selling
  • Previous experience doing large scale business development
  • Managing C-level engagement
  • C Level Customer stakeholder engagement and escalation contact for all customer experience related issues and build the relationship to drive commercial opportunities
  • Farming and nurturing deep engagements across buying centres of identified Prime accounts
  • Responsible for customer specific workshops and devise bespoke solutions to cater to customer business challenges via consultative selling
  • Exploring mutual collaboration opportunities as partners in the market.
  • Managing CXX
  • Influences VI Account Sponsors and Group decision makers to secure appropriate resource and delivery to nominated customers within milestones and timeframes
  • Deliver the best in class customer experience with a high NPS score
  • Replicating the best practices across all the HQ-NHQ locations
  • Escalation contact for all customer experience related issues
  • Creates and manages the overall account development and strategic plan to deliver higher profitability and CXX.
  • Ensures virtual team works collaboratively with all other functions within Vodafone.
  • Decides quality levels, functionality and capability of services for specific customers in conjunction with the Service Manager.
  • Must have technical / professional qualifications

  • Must have experience in enterprise solution selling for fixed line & Non Mobility products,
  • Must be Post Graduate candidate
  • Must have P&L experience and be able to acquire business profitably
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