Customer Success Manager-West
Zenatix Solutions
Mumbai, Maharashtra, India
7h ago

About Zenatix

Zenatix is the largest provider of IoT based automation and monitoring solutions with 2,500+ deployments across 200+ cities in India.

We build cutting edge IoT technology for digitizing the physical infrastructures. We are a mid-level growing startup based out of Gurgaon and have our team presence in Mumbai and Bangalore.

Zenatix is backed by Hero Electronix (part of the $11billion+ Hero Group) who is fully committed to investing in Zenatix’ growth.

With our strong in-house R&D innovations, we have been able to successfully deliver value to customers across multiple verticals like Commercial buildings, Retail chains, Co-working spaces, F&Bs etc.

We help them achieve their digital transformation goals by providing energy management, operational efficiency, remote asset management with our cloud-connected full-stack IoT solution.

We have an open office culture where all of us sit and have fun together no executive offices and no stringent rules.

To know more, please visit www.zenatix.com

Why you'll love us :

  • Startup Environment - Work with a passionate and energetic team that's driven by ensuring users get what they need when they need it!
  • Cool Perks - you'll also get to join us for in-house events, Townhalls, fun activities, and much more.
  • Expand your career - you'll have access to a lot of teams working along with you to get things done.
  • Work Culture - We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in.
  • Roles and Responsibilities :

  • On-board clients : Onboard & train SPOCs for effective use of Zenatix solutions to meet defined goals.
  • Customer Service : Actively engage clients through all phases of the project, ensure their satisfaction through timely communication, ensure delivery of deliverables within communicated time frames.
  • Effectively handle the escalations from customers.

  • Sales : Ensure achievement of the revenue targets, manage key customers and build long term relationships. Identify opportunities to upsell & cross-sell Zenatix offerings to the customers and engage with the sales team in the process.
  • Get referral leads from accounts. Follow up on upcoming renewals with the key accounts.

  • Plan & Execute Project : Set milestones while managing risks, coordinate with the key accounts and various internal teams to seamlessly deploy the product in the field within the stipulated time.
  • Project health maintenance : Ensure smooth functioning of the deployed solution and quick redressal of issues with the help of an internal troubleshooting team within pre-defined SLAs.
  • Periodically report to the customer and dipstick for red flag warnings.

  • Gather feedback : Understand the customer’s usage scenarios and evaluate the need-gap in the existing solution / product.
  • Voice it back in a structured format at Zenatix on the right forum.

  • Customer advocacy : Ensure that the customer feedback is heard at Zenatix across the right forums. Built trust and transparency with the customers.
  • Must-have Requirements

  • 4-6 years of relevant professional experience.
  • Bachelor's / Master's degree in engineering.
  • Capability and desire to work in a dynamic and fast-paced environment with minimal direction.
  • Excellent analytical, communication, presentation and problem-solving skills
  • About Zenatix

    Zenatix is the largest provider of IoT based automation and monitoring solutions with 2,500+ deployments across 200+ cities in India.

    We build cutting edge IoT technology for digitizing the physical infrastructures. We are a mid-level growing startup based out of Gurgaon and have our team presence in Mumbai and Bangalore.

    Zenatix is backed by Hero Electronix (part of the $11billion+ Hero Group) who is fully committed to investing in Zenatix’ growth.

    With our strong in-house R&D innovations, we have been able to successfully deliver value to customers across multiple verticals like Commercial buildings, Retail chains, Co-working spaces, F&Bs etc.

    We help them achieve their digital transformation goals by providing energy management, operational efficiency, remote asset management with our cloud-connected full-stack IoT solution.

    We have an open office culture where all of us sit and have fun together no executive offices and no stringent rules.

    To know more, please visit www.zenatix.com

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