SOC Analyst III
Thiruvananthapuram, Kerala, India
4d ago

Role Proficiency :

Monitor cyber security alerts for our global customers in a 24x7x365 operations team under minimal supervision of Team Lead.

Mentor junior members of the team as well as assist the Team Lead in supervision.

Outcomes :

  • Mentor junior members of the team to help them learn and achieve their full potential.
  • Respond independently to low and medium complexity incidents
  • Assist the Team Lead in supervisory activities leading to a high-performance organisation.
  • Under the overall supervision of Team Lead ensure that cyber security alerts from the SIEM and multiple sources are dealt with by the entire team within SLA.
  • Communicate and escalate as per defined process.

  • Train and motivate the team to follow documented playbook.
  • Assist the Team Lead in ensuring quality of service across the team.
  • Review and recommend topics for inclusion or upgrade in the playbook as well as new Use Cases or the refinement of existing ones.
  • Adherence to defined SOC processes including housekeeping tasks. Adherence to the Information Security policies as defined by the company and customer.
  • Measures of Outcomes :

  • Innovation : Case Studies and value delivered to customer / Cyberproof.
  • Team adherence to SLA as agreed with the customer.
  • Productivity (Number of alerts addressed)
  • Quality - Percent of tickets that met quality norms
  • Adhere to process Nil NC during audits
  • Evidence of skill development including training certification etc.
  • Outputs Expected :

    Cyber Security Monitoring :

  • Work in accordance with the Playbook under supervision of the team lead to monitor alerts in the CDC Platform / SIEM Tool etc.
  • Ensure appropriate response in line with the SLA.

    Cyber Security Incident Management :

  • Process alerts through analysis triage and resolution.
  • Communication and escalation as per defined process
  • Documentation including annotation in CDC / SIEM work log to ensure audit trail as per defined standards and quality requirements.
  • Team Player :

  • Assist the team lead in ensuring Continuous Learning as well as in delivering on innovation and optimization
  • Mentor junior team members where possible.
  • Reporting :

  • Assist Team Lead in generation of required reports management information and analytics.
  • Other Responsibilities :

  • Ensure that the housekeeping tasks are performed
  • Undertake activities for example quality checks reviews etc. to ensure that the team as a whole are performing to standard requirements
  • Stand in for the team lead when required at customer meetings etc.
  • Assist in achieving near zero false-positives etc.
  • Skill Examples :

  • High proficiency in the use of CDC SIEM and other relevant tools
  • Skill to review and recommend Play Book improvements Use Case Refinements New Use Cases Process Improvements etc.
  • Excellent logical problem-solving ability and analytical skills for incident triage and analysis
  • Excellent oral and writ
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