Function / Business Area Customer Service Location Contact Center - Non Voice,Thane,Maharashtra Job Responsibilities 1. Manage all customer interactions as rostered within parameters 2.
Demonstrate ownership on calls when contacted by customer 3. Respond to all customers in appropriate tone and language 4.
Offer a solution-based approach for all customer interactions 5. Educate the customer at every given possible opportunity 6.
Ensure updation of product, system, process and policy knowledge 7. Adhere to rostered timing, scheduled shifts and activities 8.
Capture customer details and data relevant to the call or service 9. Resolve customer queries within agreed timelines 10.
Increase, develop and retain customer base through relationship building and service 11. Follow all contact center policies, procedures, code of conduct and legislative requirements Education Requirement 10 2 / Graduation degree in any discipline Experience Requirement Fresher / 6 months - 2 years Skills & Competencies 1.
Basic computer knowledge 2. English reading and writing 3. Problem solving skills 4. Customer focus 5. Technical orientation 6.
Attention to detail 7. Service mindset Location Map Contact Center - Non Voice,Thane,Maharashtra