The Apps Support Sr Group Manager manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function.
A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business.
Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual / practical grounding in both the function and / or area of expertise and related subject areas.
Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication / negotiation may be necessary.
Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s).
Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses.
Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
May be doing involved or responsible for diverse (cross-discipline) activities. Typically, a direct report to a C16 role and function as an intergral member of the functional leadership team within a country / site location, job family, or line of business.
Applies in-depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
Establishes strategic plans for function.
Understands how the apps support function integrates within the overall organization to contribute to achieving business objectives.
Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions.
Influences and negotiates with senior leaders (across functions); may communicate with external parties
Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
Performs other duties and functions as assigned
Own and lead disaster recovery plans.
Lead and deliver local staff forums, present global, regional and location news encouraging global collaboration.
Contribute to define and Implement standard methodologies for the department. Ensure transparency and consistency across teams in the region and globally.
Ensure team adheres to standard methodologies and process including driving compliance to clockwork, resilience and capacity planning
Develop positive relationship with the infrastructure & other functional support teams to drive efficiency
Set measurable / challenging goals for self and team ensuring continuous improvement and self-development of staff
Ensure development plans are in place for staff
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
15+ years relevant experience
Advanced level experience in an Apps Support role with extensive experience in business, functional and people management.
Experience of senior stakeholder management
Quality orientation with a strong eye for detail
Process driven approach with an appreciation of industry best practice
Detailed-oriented, with strong analytical skills
Develops and maintains effective and positive working relationship with peers, stakeholders and management
Pro-active, organized, thorough and energetic
Excellent communicator, presenting to senior management level stakeholders
Manager of managers in a diverse distributed environment
Demonstrable track record of impactful organizational improvement
Demonstrable senior Application Support or project management experience relating to distributed teams and managing managers
Drive and determination : Demonstrates self-motivation and drive and shows determination to achieve goals
Analysis and proble
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholde
Bachelor’s / University degree, Master’s degree preferred and managerial experience
Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - IN