Manager - Zonal Field Engineer
Vodafone Idea Limited
Chennai, IN
1d ago

Zonal RF TM

Function / Department

Job Purpose

This role will be accountable for Quality and Performance of RAN network and to lead a team of Field Engineers to ensure prompt monitoring, trouble shooting and optimization of Network to deliver superior voice & data experience to customers in their respective zones.

Key Result Areas / Accountabilities

  • Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retainability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience.
  • Drive worst cell analysis of all technologies and coordinate with partners, SNOC and FO team to timely resolution
  • Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds
  • Zonal Network complaints analysis. co-ordination with TSG lead and drive field team for complaints visits and resolution
  • Engagement with Zonal business / CS teams for Network complaints management and drive network performance improvement and perception programs
  • Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, Network complaints etc.
  • Regular drive tests and benchmarking of Network rollout / performance with competitors, and share insights to Zonal business team and Circle central team
  • Building strong relationships with cross verticals
  • Core Competencies, Knowledge, Experience

  • In-depth technical knowledge in radio network parameters & optimization (2G / 3G / 4G / VoLTE)
  • Excellent domain knowledge and on- field optimization experience
  • Very good analytical skills to trouble shoot network quality KPI degradation / customer complaints
  • People management capability, very good cross functional co-ordination.
  • Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented
  • Must have technical / professional qualifications

    B-Tech Electronics and Telecommunications with 8+ years of experience

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form