SR/MACD Technical Support - APAC region
Bengaluru, KA, India
1d ago
source : CareerArc Group LLC


This role is in support of large customer network. providing LAN and WAN services, security and IP Telephony Services in relation to request fulfillment activities.

Roles and Responsibilities :

  • Tech support to work with customer to interpret business requirements in to executable MACD requests for both data networks and IP telephony
  • MACD / SR preparation
  • MACD / SR form completion
  • Managing service requests to make sure that they are not breached.
  • Providing status on service request to customers
  • Updating service requests
  • Escalating service requests to the next level of support if necessary.
  • Ability to adhere to defined processes and procedures and suggest improvements
  • Key Competencies and Skills :

  • IT Service Desk experience preferred
  • Knowledge of data and IP Telephony networks
  • Excellent and demonstrable customer service skills
  • Excellent communication skills (oral and written)
  • Ability to work in a team environment and take initiative.
  • Advanced English language
  • Education and Qualifications :

  • Cisco Certification CCNA
  • Experience of Cisco IP Telephony
  • 2 years' experience in an IT service desk environment
  • ITIL Foundation Certificate
  • Additional Information : Supports APAC

    Supports APAC

    Working hours : EMEA (approx. 9.00am-5.30pm)

    Contract : Unlimited

    Salary from 1700 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.

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