The Infrastructure Support System Engineer is responsible for defining, designing, implementing and improving the technical monitoring functionality.
Any problem must be detected as soon as possible - even proactively! - so that the disruption of the service is minimal or can be avoided.
He is accountable for the following systems : Monitoring systems such as Tango / 04 and Nagios.
Job Description :
Analyze, develop and test monitoring solutions : our service catalogue must be constantly updated to fit the IT evolution and the Business needs;
you'll also take into account the display of the results, either on specific dashboards (defined with the end users) or on the (supervision) console.
Develop expertise in multiple monitoring tools : we propose different types of solutions, for proactive or reactive behaviours;
these tools are based on specific architectures :
Agents are deployed on every to be monitored resources; events are generated by these agents and sent to Management Servers;
Portal Servers are connected to them, in order to show the current status of the resources and to take actions if needed (e.
g. : stop / restart services)
Robots, i.e. workstations running complex scenario's, are used to simulate a real activity in order to test the critical end-
to-end application chains.
Propose solutions and do market watch on tools in your domain of expertise
Automate, secure your solutions in order to integrate them in the Skillteam managed Services environment.
Investigate deeply any problem impacting the monitoring infrastructure, so that the root cause can be identified and resolved.
3d level support on monitoring tools you are specialized in.
Write technical documentations, in order to hand over the necessary knowledge to the 1st and 2d level support within the team.
Your profile :
Bachelor or Master degree in Computer Science or equivalent by experience.
5 years of experience in Windows / Linux systems management, by preference in an operational environment
Communicative, proactive, customer oriented and has a good team spirit
Excellent English both speaking / writing skills.
Analytical mind and are curious about new technologies
Well organized and know how to manage your priorities
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