The Analyst - AR Management will be based in Chennai.
We are looking for someone who demonstrates :
Passionate customer focus
Thoughtful, fast, disciplined execution
Tenacious commitment to continuous improvement
Relentless drive to win.
Here is a glimpse of what you will do :
Collections Analyst will get in touch with the customer before the payment is due and try to smoothen out any issues that the customer may be having with the invoice / shipment thus preventing payments from becoming overdue.
Help in transition and integration of customers from different sites
Help in collection training for the team.
Initiate action to resolve dispute and / or resend missing invoices.
Reporting activities - Generate and update the AR reports.
Contact customer and confirm receipt of invoice / shipment, upcoming payment dates and invoice to be paid.
Reconfirm payment of invoices with customer and pass on information to site regarding any changes in payment details.
Sending SOA on timely basis and to get payment confirmation for invoices which are getting due (-10) and past due invoices.
Understanding the pay behavior and other info about the customer (Cust. profile document)
During quarter ends, collect early and advance payments details for control on past dues.
Proactive actions to avoid the PD during bank / customer holidays.
Timely follow up for the pending issues / non response & highlight to problem owners for resolution.
Timely escalation on criticality of PDs to team leaders, AM and Managers.
Sharing the knowledge and past experiences and having a global approach in resolving disputes of customers.
Understand the disputes, follow the dispute guidelines for resolution and understanding site demographics.
Collect all the relevant documents and must call the Customer(internal / external) and track the same through email.
Here is some of what you will need (required) :
B.com / BBA / M.com / MBA(Finance) graduate with (0-2) experience in finance and accounting operations.
Good communication skills.
Flexible to work in shifts.
Here are a few of our preferred experiences :
Should have good Microsoft Excel, Power Point & Word skills
Good analytical skills, logical thinking.
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