Customer Service Assistant
Pearson Education Inc.
Noida, India
8d ago

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-

examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.

We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better.

By pushing the boundaries of technology and each other to surpass these boundaries we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Qualifications

  • Calling customer service representatives / professionals / coordinators who have experience ofproviding Level 2 support.
  • This is an excellent opportunity to grow with a global organisation andprovide support to service delivery. The Customer Service Representative / Candidate RelationsCoordinator is responsible for providing excellent customer service and promoting client programs byanswering incoming calls from clients, candidates and test site administrators.

    They are alsoresponsible for assisting with the operational aspects of client testing programs and handle escalatedservice-related issues.

    Prepare client reports

    Act as an escalation point for service related problems

    Promote client programs and products

    Determine additional opportunities and possible operational trouble areas

    Input accurate customer information into the database

    Assist in training and monitoring call center agents to ensure quality of service

    Key Requirement

    Education and Experience :

    Required education- Bachelor degree

    2-4 years experience in a similar / related position

    Confident and fluid communicator

    High levels of customer service skills

    Previously operated in a Level 2 support role

    Previous subject matter expert knowledge

    Familiar and comfortable working in a busy corporate environment / shifts.

    Experience in providing application support

    Familiar with MS Office

    Experienced in collating reports

    Desired Candidate Profile

    Fluency in written and spoken English

    Excellent oral and written communication skills

    Great attention to detail

    Problem solving skills

    Strong organizing and time management skills

    Customer service skills

    Effective team working skills

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