Company Overview :
Flowserve is the recognized world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries.
With more than 18,000 employees in more than 55 countries, we combine our global reach with a local presence.
Position Requirements : Oracle EBS Support
Oracle EBS Support
Lead the Flowserve outsourced production support team for the Oracle Enterprise Resource Planning (ERP) environments to provide 24 / 7 coverage.
Provide regional escalation points for support of the Oracle EBS instances. Leading regional accountability meetings, ensuring users and site IT leads understand their responsibility in the support process and ensure appropriate priority is assigned to support tasks.
Set priorities, manage escalations, and provide communication to the business regarding critical issues.
Assist in Oracle EBS application management by undertaking specific application management tasks and coordinating with other members of the Global Oracle IT Team where necessary.
Ensure good SOX compliance, change control and governance is followed in accordance with established Flowserve policies and best practice.
Identify and follow up on opportunities for continuous improvement in the support process, reducing ticket volume, increasing quality, improving communications.
Other ERP Support
As the role develops, the person will need to take on leadership of support teams for other Flowserve ERP systems such as SAP.
Appropriate training will be given.
Design, develop, coordinate, implement, deliver, and evaluate training programs for global end user base.
Lead, plan, and direct software testing initiative focusing on automation & scripting.
Administer Oracle User Productivity Kit application.
Assist in the support and maintenance of the Dell STAT Change Control application. This will involve user maintenance, end user support and application maintenance.
Position Description :
Flowserve operate 6 production Oracle EBS instances supporting over 50 sites
worldwide. These systems support finance, supply chain and projects.
The Oracle systems handle around half of the company’s $4bn+turnover. Production support is
outsourced globally, with an in-house team of functional experts and developers
located in several sites globally. Oracle EBS is a primary ERP system for Flowserve.
The position will take the lead role on managing the outsourced support team and process.
The position will report to the IT Manager Oracle Support and Governance and be a part of
the Flowserve IT ERP Support Group.
Good knowledge of Oracle E-Business Suite at version 12.1.
This should include some functional knowledge of 2 or more modules, preferably financial, and a good technical understanding of Oracle or similar software development.
Bachelor’s Degree or similar in an IT.
Business or related subject. ITIL v3 Foundation certificate.
Clear communication in English and preferably other languages.
Solid skills using all MS Office suite including MS Project.
Experience of other ERP systems such as SAP will be an advantage.