This individual will work closely with members Dynamics team to enhance and enrich our customer support platforms and service oriented initiatives.
A technical understanding of how Dynamics CRM technology facilitates overall customer experience is essential. The role requires an ability to create and implement new and existing platform capabilities, leverage native CRM functionality and extend the platform via custom development, administer all levels of customized environments, and implement ongoing performance-tuning strategies.
The ideal candidate has several years of Dynamics CRM experience, learns continuously, and possesses a desire to immerse themselves in a fast paced and rapidly growing organization.
How you will make an impact :
Translate business requirements into innovative solutions that leverage the Dynamics CRM platform
Coach and support team members, manage team member assignments and review their work, cooperate and coordinate with other leads and their team members.
Train the team in best practices and the application of procedures to achieve a continuously deployable system
Design, develop, test and document project solutions, customizations, and upgrades of a Dynamics CRM environment
Respond to user application issues in a timely manner
Participate in code reviews for ongoing projects with other team members on a regular basis
What you need to be ready :
Required Skills :
7-10 years of hands-on Dynamics CRM experience with an emphasis on customization and / or performance tuning
2-3+ years of experience of formal or informal technical / team leadership
Thorough understanding of the Plugin events and Workflow activities
Experience with .NET CRM SDK including use of ODATA and Web API REST endpoints
Superior multi-tasking skills and the ability to work in a fast-paced, often deadline-oriented and dynamic environment
Self-starter who can work independently and be a strong team player
Preferred Skills :
Bachelor's degree in Computer Science, Information Technology, or related field preferred
Knowledge of third-party integration tools (e.g., Scribe) and Dynamics CRM preferred
Familiarity with one or more of the following technologies : Azure, Python / R, Angular, PowerShell, Serverless, Webhooks, OAuth / OIDC, Containers, Machine Learning, Big Data preferred
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.